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Pool & Sauna Haus Facility Supervisor - Giants Ridge

Guest Services

Biwabik, Minnesota

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JOB DETAILS
SKILLS
CPR Certification, Cleaning Equipment, Communication Skills, Custodial Services, Customer Service Management, Defibrillator, Depth Perception, Emergency Procedures, English Language, Facilities Management, First Aid, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 25 Pounds, Maintain Compliance, Mathematics, Negotiation Skills, People Management, Point of Sale (POS) Systems, Presentation/Verbal Skills, Recreation, Regulations, Resolve Customer Issues, Safety Standards, Sanitation, Secondary School, Speech Recognition, Training/Teaching
LOCATION
Biwabik, Minnesota
POSTED
24 days ago
Compensation Amount:
21.00 USD Hourly

Job Summary:
Under the direction of the Pool & Sauna Haus Facility Manager, this position is responsible for assisting in the overall operation of the pool and sauna facility. The Supervisor ensures the facility is safe, clean, and welcoming to guests while providing exceptional customer service. The Supervisor assists with training, supervising, and directing facility staff and enforces pool rules and regulations. Additionally, this position supports events scheduled at the facility and collaborates with the Manager to maintain efficient facility operations.

Job Description:

Essential Functions
  • Registers guests at the facility, collects payments, and ensures proper waivers are signed.
  • Monitors pool area users, maintaining order and safety; enforces policies, rules and regulations.
  • Follows proper emergency procedures when needed; administers first aid, as needed.
  • Reports employee or guest injuries to the Manager on duty and completes incident reports as directed.
  • Interacts with guests professionally, courteously, friendly, and helpfully.
  • Assist with resolving guest complaints, concerns and suggestions.
  • Is familiar with all unit services/features and local attractions/activities to accurately respond to guests' questions.
  • Maintains a positives and active role at the pool, even when working under potentially stressful conditions, including when dealing with a difficult or injured guest.
  • Maintains awareness of safety issues and reports them immediately to the manager.
  • Ensures the cleanliness, sanitation, and overall presentation of the facility by performing and overseeing daily custodial and housekeeping duties, including locker rooms, restrooms, pool deck, sauna areas, and common guest spaces.
  • Assists in training and supervising facility staff, ensuring adherence to safety standards and quality service.
  • Coronadites facility usage for private events as directed by the Manager.
  • Performs other duties as assigned.

Skill and Knowledge Requirements
  • Partial High School education; High School Diploma/G.E.D. required.
  • One or more years of supervisory experience preferred.
  • Passionate about guest service and the hospitality/recreation industry.
  • Ability to communicate and attend to guests with the highest standard of service.
  • Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.
  • Ability to pass cash handling training.
  • Working knowledge of custodial practices, cleaning procedures, and proper use of sanitation equipment and cleaning agents; ability to train others and uphold cleanliness standards in a public facility.
  • CPR/First Aid/AED Certification required or ability to obtain.
  • Minnesota Certified Pool Operator certification or ability to obtain preferred.
  • Knowledge and ability to apply first aid techniques or ability to learn.
  • Ability to work independently and make decisions with minimal supervision.
  • Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.
All required certifications will be provided at no cost to the employee if not already current.

Physical Requirements
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the facility. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Ability to safely negotiate slippery/uneven walking surfaces.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently and up to 250+ lbs. with assistance occasionally.
  • Ability to frequently stand; walk; sit; stoop; kneel; or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
  • Must be able to swim and demonstrate comfort and competency in the water as part of regular job duties.
  • Withstanding temperature and humidity extremes in indoor/outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand and hear the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
  • Ability to work evenings, weekends and holidays.
  • Physical presence at the job site is essential to perform job duties.

Equipment Used
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