Call Centers, Call Volume, Communication Skills, Customer Escalations, Customer Support/Service, Dental Insurance, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Medical Office, Medical Record System, Medical Records, Multitasking, Organizational Skills, Patient Care, Patient Confidentiality, Patient Follow-up, Plan Meetings, Polish Language, Problem Solving Skills, Record Keeping, Team Player, Telephone Skills, Vision Plan
About the Role<\/span><\/h2>
A great healthcare experience often begins with a single phone call.
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We’re looking for a compassionate and bilingual Polish -Speaking Call Center Specialist<\/b> to join our growing healthcare support team. In this role, you’ll help patients feel heard, supported, and connected to the care they need by providing exceptional service across multiple clinic locations.
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If you’re someone who stays calm under pressure, enjoys helping people, and thrives in a fast -paced environment, this is an opportunity to make a meaningful impact every day.
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Your Role in the Patient Experience
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As the first point of contact for many patients, you’ll play a vital role in creating positive healthcare experiences through clear communication, empathy, and problem -solving.
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What You’ll Do
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Patient Support & Customer Service
<\/h4>- Answer incoming calls from patients across multiple clinic locations
<\/li> - Deliver professional, compassionate, and solution -focused support
<\/li> - Assist patients with questions, concerns, and healthcare navigation
<\/li> - De -escalate challenging situations with patience and professionalism
<\/li> - Ensure every interaction is respectful, supportive, and efficient
<\/li><\/ul>Appointment Scheduling & Coordination
<\/h4>- Schedule, reschedule, and confirm patient appointments
<\/li> - Provide appointment instructions and follow -up information
<\/li> - Coordinate communication between providers, clinics, pharmacies, and outside partners
<\/li> - Support patient reminders and follow -up outreach efforts
<\/li><\/ul>Documentation & System Updates
<\/h4>- Maintain accurate patient records within EHR systems
<\/li> - Document patient interactions clearly and thoroughly
<\/li> - Protect patient confidentiality and follow HIPAA guidelines
<\/li><\/ul>Teamwork & Performance
<\/h4>- Meet call center performance and patient satisfaction goals
<\/li> - Collaborate with clinical and administrative teams to improve workflows
<\/li> - Participate in ongoing training and development opportunities
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Requirements<\/h3>
What You Bring
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You’re empathetic, organized, and able to connect with patients in a way that makes them feel supported and understood.
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Required Qualifications
<\/h3>- High school diploma or GED equivalent
<\/li> - Minimum of 2 years of experience in a high -volume call center or customer service role
<\/li> - Fluency in both English and Polish (spoken and written)
<\/li> - Strong communication, multitasking, and problem -solving skills
<\/li> - Comfort using multiple computer systems and technologies simultaneously
<\/li> - Ability to work effectively in a fast -paced, team -oriented environment
<\/li><\/ul>Preferred Experience
<\/h3>- Healthcare call center or medical office experience
<\/li> - Appointment scheduling and patient coordination experience
<\/li> - Familiarity with EHR systems
<\/li> - Experience handling escalated customer concerns or sensitive situations
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Benefits<\/h3>
Why Join Our Team?
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We believe exceptional patient care starts with employees who feel supported, valued, and empowered to grow.
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Benefits & Perks
<\/h3>- Competitive compensation package
<\/li> - Medical, Dental, and Vision insurance
<\/li> - Life, AD&D, Short -Term & Long -Term Disability coverage
<\/li> - 401(k) retirement savings plan
<\/li> - Paid Time Off and paid holidays
<\/li> - Vacation, personal, and sick leave
<\/li> - Career development and advancement opportunities
<\/li> - Employee recognition and support programs
<\/li> - A collaborative and mission -driven team culture
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