Policyholder Services Representative 1/Trainee 1/2 (NY HELPS)

Your browser does not support iFrames

Skip to Content

• Home
• How to Get a State Job
• FAQs
• Vacancies
• Search Vacancies
• Other State Listings

Helpful Links

• Exam Announcements for the General Public
• Explore Opportunities
• Workers with Disabilities Program
• Reinstatement
• Salary Schedules
• Unions/Units
• Training and Development

Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 05/26/26

Applications Due06/10/26

Vacancy ID216778

• Basics
• Schedule
• Location
• Job Specifics
• How to Apply

NY HELPYes

AgencyInsurance Fund, State

TitlePolicyholder Services Representative 1/Trainee 1/2 (NY HELPS)

Occupational CategoryAdministrative or General Management

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $57764 to $89138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 199 Church Street

City New York

StateNY

Zip Code10007

Duties Description Responsibilities include, but are not limited to:

• In person, field-based meetings with policyholders to collaborate on systematic approach to claims mitigation.
• In-depth analysis of type and cause of injuries to determine an organization's loss drivers.
• Provision of comprehensive safety services based on loss drivers to mitigate claims. Services include:

o Assessment of safety programs, policies, procedures.

o Creation or enhancement of safety programs, policies, procedures.

o Site inspections to identify and eliminate potential workplace hazards.

o Safety trainings.

o Creation and participation in implementation of strategic service plans.

o Management of individual book or business.

Minimum Qualifications For Appointment to Policyholder Services Representative 1:

• Six years* of experience in marketing insurance products and services or reviewing policyholders' workplaces to determine safety hazards.
• Reachable on current Civil Service eligible list for this title; OR
• One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of the Civil Service Law. Eligible titles include, but are not limited to: Administrative Specialist 1, Claims Service Representative 1, Claims Services Representative 1 (Disability Benefits), Underwriter 1.
• An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

For Appointment to Policyholder Services Representative Trainee 1:

• Four years* of experience in marketing insurance products and services or reviewing policyholders workplaces to determine safety hazards.
• Reachable on current Civil Service eligible list for this title; OR
• One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of the Civil Service Law. Eligible titles include, but are not limited to: Investigator 1, Assistant Insurance Fund Services Representative, Program Aide.
• An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

For Reinstatement:

• Candidates who have held a Policyholder Services Representative 1, or a transferrable title, may be eligible for consideration for reinstatement.

For 55b/55c Program appointment:

• This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the 55b/c Recruitment Resources Center at https://www.cs.ny.gov/rp55/.

Preferred Qualifications:

• This is a field-based position. You are required to maintain a valid drivers license while employed in this position.
• Proficient in PowerPoint and other Microsoft 365 products.
• Excellent verbal and written communication skills.

Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.

Additional Comments The salary range shown includes location pay and/or geographic pay

This position requires frequent travel, you are required to maintain a valid driver's license and personal vehicle while employed in this position.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Fringe Benefits:

• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Public Student Loan Forgiveness (PSLF).
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.

NY HELPS Program:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

About NYSIF:

For more information about NYSIF, including our mission, commitment to diversity, equity, and inclusion, and efforts to fulfill Executive Order 31, please visit www.nysif.com.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF's Reasonable Accommodations mailbox at ra@nysif.com.

Some positions may require additional credentials or a background check to verify your identity.

Name Andrew Keenholts

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street PO BOX 66699

City Albany

State NY

Zip Code 12206

Notes on ApplyingPlease submit your resume to hr@nysif.com, referencing the Vacancy ID# in your subject line.

Printable Version

Become an Organ Donor - Enroll Today

FAQs • Workers with Disabilities (55b/c) • Civil Service Exams

State Agencies: Department of Civil Service • Office of the State Comptroller

OER Link: Employee Unions and Bargaining Units

Exam announcements • General Information about NYS Government

2026 NYS Department of Civil Service

StateJobsNY 2026 NYS Department of Civil Service

Accuracy • Privacy • Accessibility • Contact

Your browser does not support iFrames