POLICE SERVICES CLERK- INFORMATION SERVICES SECTION

POLICE SERVICES CLERK- INFORMATION SERVICES SECTION

Salary

$56,151.16 - $78,104.52 Annually

Location

Alexandria, VA

Job Type

Full-Time

Job Number

2026-00465

Department

Alexandria Police Department

Division

ADMIN SERVICES BUREAU

Opening Date

07/28/2026

Closing Date

8/4/2026 11:59 PM Eastern

Bargaining Unit

N/A

• Description
• Benefits
• Questions

POLICE SERVICES CLERK-INFORMATION SERVICES SECTION

"Preserving the Past, while Innovating our Future!"

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia, Arlington County, and Fairfax County. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh-largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. Approximately one-quarter of the City's square miles have been designated as a national or local historic district. We proudly embrace our rich history and seize the opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for the position of Police Services Clerk.

Overview

Under general supervision, the Police Services Clerk assigned to the Information Services Section performs a variety of specialized records management and criminal justice support functions. Responsibilities include maintaining confidential records; processing police reports, warrants, protective orders, insurance verifications, and stolen vehicle entries; conducting records checks; and providing customer service to members of the public, law enforcement personnel, and criminal justice agencies. This position requires knowledge of federal and state laws, departmental policies, and records management procedures. Successful candidates must demonstrate exceptional attention to detail, sound judgment, and the ability to manage multiple priorities while handling sensitive and confidential information.

The Information Services Section operates 24 hours a day, seven days a week. Police Services Clerks are designated as essential personnel and work a 40-hour schedule consisting of four 10-hour shifts. Assigned shifts may include days, evenings, overnights, weekends, and holidays based on operational needs. Overtime may be required when operationally necessary.

What You Should Bring

The ideal candidate will possess strong customer service skills and the ability to interact professionally with members of the public, law enforcement personnel, and other criminal justice agencies. Candidates should demonstrate excellent attention to detail, sound judgment, and the ability to handle confidential and sensitive information with discretion.

Successful applicants will be team-oriented professionals who thrive in a fast-paced environment, effectively manage competing priorities, and remain composed under pressure. The ideal candidate will have strong written and oral communication skills, conflict-resolution abilities, and the ability to work independently with minimal supervision while maintaining a high degree of accuracy.

Candidates should be proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams, and possess strong organizational and problem-solving abilities. Experience working with records management systems, law enforcement databases, or other information management systems is highly desirable. Bilingual candidates are encouraged to apply.

The Opportunity - Examples of Work

Illustrative examples of Police Services Clerk responsibilities include, but are not limited to, the following:

• Provides customer service and assistance to members of the public, law enforcement personnel, and criminal justice agencies in person, by telephone, and through electronic correspondence.
• Processes, reviews, classifies, distributes, and maintains confidential police records and reports in accordance with federal, state, departmental, and Virginia Incident-Based Reporting requirements.
• Reads, understands, and interprets court orders, warrants, detainers, protective orders, teletype messages, and applicable sections of the Code of Virginia.
• Processes and validates warrants, protective orders, criminal summonses, capiases, and other court-related documents.
• Conducts wanted and records checks through the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) systems.
• Performs records management functions, including legal records searches, insurance verifications, and dissemination of confidential documents in accordance with legal requirements.
• Reviews and enters accident, offense, and related report information into local and state database systems.
• Enters, updates, validates, and removes stolen vehicles, stolen property, missing persons, warrants, and other criminal justice information under strict entry criteria.
• Assists law enforcement personnel and members of the public with accident reports, record checks, insurance verifications, and copies of eligible documents;
• Performs related duties as assigned.

About the Department

The City of Alexandria Police Department is a nationally recognized and accredited law enforcement agency providing services to a diverse community. The Alexandria Police Department is a dedicated team of professionals who, in partnership with the community, work to create and maintain a safe and secure environment for residents, businesses, and visitors. We are a diverse organization reflecting Alexandria's various cultures and offering many different career and promotional opportunities.

Minimum & Additional Requirements

Minimum: High School Diploma or GED; at least three years of experience in office, inventory, records, or library work; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Additional Requirements: Applicants must be willing to work flexible hours, including overnight hours. The successful candidate must complete Virginia Criminal Information Network (VCIN) training and receive certification within the first two weeks of employment.

Preferred Qualifications

• Two or more years of customer service experience involving direct interaction with the public.
• Demonstrated ability to work effectively as part of a team while maintaining individual accountability.
• Strong conflict-resolution and de-escalation skills when dealing with difficult or upset individuals.
• Ability to multitask and prioritize workload in a fast-paced, deadline-driven environment.
• Sound judgment and decision-making skills, particularly when handling confidential or sensitive information.
• High proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience maintaining records, processing documents, or working in a criminal justice, public safety, legal, or government environment.
• Ability to work independently with minimal supervision while adapting to changing operational needs.
• Bilingual proficiency, particularly in Spanish or other languages commonly spoken within the Alexandria community, is a plus.
• Prior VCIN/NCIC certification or experience with law enforcement information systems is preferred.

Additional Requirements:

Candidates must be able to successfully complete VCIN training and certification within the first two (2) weeks of their employment.

The Virginia Criminal Information Network/National Crime Information Center requires basic terminal operators to be either a United States citizen or lawful resident of the United States and to be employed by a criminal justice agency before applying for certification.

Notes

Due to the confidential nature of this position, it requires the successful completion of pre-employment background checks. This includes:

• Polygraph
• Drug screen
• Medical examination
• Criminal background checks (Local and Federal)
• Criminal Justice Information Services (CJIS) Security Awareness training and annual recertification

The Police Services Clerk-Information Services Section position is covered by the collective bargaining agreement with the Administrative and Technical CBA.

The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.

We are proud to welcome you to explore the City of Alexandrias excellent benefits and programs!

Click here to learn more about Employee Benefits

Click here to learn more about the Citys Employee Development Program

The benefits referenced on this site, may be changed from time to time without notice. Temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Talent Acquisition Team of Human Resources at DHR.TA@alexandriava.gov.

01

I understand that failure to thoroughly and accurately complete the "Education" and "Work Experience" sections on my application and the "Supplemental Questionnaire" will result in my application being rejected. In connection with my application for employment with the Alexandria Police Department, I understand that the Alexandria Police Department will conduct a criminal history background investigation and may request Investigative Consumer Reports. The Alexandria Police Department will consider the information confidential and will use it solely for employment-related purposes. By providing my date of birth and social security number (SSN), I expressly authorize the Alexandria Police Department to perform a background investigation and use the resulting information in conjunction with my application for employment. I further understand that any and all information contained in my application submittals or otherwise disclosed to the Alexandria Police Department may be utilized for the purpose of determining my suitability to work in the Alexandria Police Department. I have read and understand the above information.

02

Public safety positions require a pre-employment check. Please provide your date of birth. Please format as MM-DD-YYYY.

03

Public safety positions require a pre-employment check. Please provide your social security number. Please format as xxx-xx-xxxx.

04

Are you a United States citizen or have you been a lawful resident of the United States ?

05

HAVE YOU EVER BEEN CONVICTED OF A FELONY OR CLASS 1 OR 2 MISDEMEANOR BY ANY CRIMINAL COURT SINCE THE AGE OF 18 YEARS? Individuals convicted of a felony or class 1 or class 2 misdemeanor are ineligible for certain positions, including ECT, Parking Enforcement Officer, Police Officer and Sheriff.

• Yes
• No

06

Do you have any previous Sworn or Civilian public safety (Police, Sheriff, Fire, Emergency Communications) experience in a law enforcement environment? This could include such positions as Parking Enforcement Officer, Dispatcher, Crime Analyst, etc)

• Yes
• No

07

Do you possess a High School Diploma or GED and at least three years of experience in office, inventory, records, or library work; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities?

• Yes
• No

08

How many years of experience do you have performing records management, data entry, records processing, customer service, or administrative support functions?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

09

Briefly describe your directly related experience. Include the type of work performed, your role, and the environment in which the experience was gained. If you do not have directly related experience, enter N/A.

10

How many years of experience do you have maintaining, reviewing, processing, or disseminating confidential records in a law enforcement, criminal justice, public safety, legal, or government environment?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

11

How many years of experience do you have using records management systems, law enforcement databases, information management systems, or other computer-based systems requiring accurate data entry and record maintenance?

• No experience
• Less than 1 year
• 3-4 years
• 5 or more years

12

How many years of experience do you have providing customer service that required direct interaction with the public, employees, law enforcement personnel, or other agencies?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

13

Describe any experience you have performing records management, data entry, records processing, customer service, administrative support, or other directly related duties in a law enforcement or public safety environment. Include the type of agency, your position, and the duties you performed. If you do not have this experience, enter N/A.

14

The ISS unit is staffed on a 24/7 basis. Police Services Clerks within ISS are required to work varied shift schedules which could include days, evenings, and overnight. Scheduled workdays may include holidays and weekends. Overtime can be required on short notice when operationally necessary. Are you willing to work these schedules based on an operational need of the unit?

• Yes
• No

15

What is your level of proficiency using Microsoft Office applications, including Outlook, Word, Excel, and Teams?

• High proficiency
• Moderate proficiency
• Limited proficiency
• No experience

16

Have you regularly worked with confidential, sensitive, or legally protected information requiring strict adherence to privacy and security requirements?

• Yes
• No

17

Are you currently or have you ever been VCIN/NCIC certified?

• Yes
• No

18

What additional skills do you possess that would benefit the Alexandria Police Department. Please explain:

Required Question

Employer City of Alexandria

Address City Hall

421 King Street,

Alexandria, Virginia, 22314

Phone 7037463784

Website http://alexandriava.gov/jobs