JOB INFORMATIONJob Title Police Communications OfficerLocations Garden City TerminalFLSA Status Non-ExemptJOB OVERVIEWUnder the supervision of the Communications supervisor and on-duty shift supervisor the PCO maintains strict access to the Security Operations Center protects and makes inquiries about Criminal Justice Information Services CJIS database terminals and dispatches police and emergency services utilizing multiple radios and computer-aided dispatch equipment. Monitors and manipulates closed circuit television CCTV cameras and surveillance equipment. Upholds the values of the GPA to promote Safety Integrity Respect Community Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors. JOB DUTIESMonitors radio frequencies set priorities among incoming events and dispatches the police to necessary locations using both radios and computers.Utilizes radio contact to keep the accurate status of the exact location of equipment and employees.Receives and responds to emergency and non-emergency calls from the public tenants customers and other law enforcement agencies via telephone and radio systems and computer-aided dispatch CAD systems.Processes and evaluates information received prioritize calls and dispatches required units andor agencies for response.Monitors and coordinates police unit activity and assignments via police radio frequencies and CAD.Maintains status and locations of department public safety personnel.Utilizes technology such as computers radio systems telephones fax machines access control systems camera CCTV systems and other communication equipment.Creates and maintains automated or manual logs of public safety communications activity.Accesses and enters sensitive data in localstatenational databases as necessary for investigative purposes i.e. Georgia Criminal Information Center GCIC and National Crime Information Center NCIC.Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.Keeps informed of departmental regulations policies and procedures.Perform the duties of a PSO when needed if properly trained and worked in that job class previously.JOB REQUIREMENTSKnowledge Skills & AbilitiesMust be able to effectively articulate facts alarms intrusion alerts observations or incidences orally through written reports radio or other electronic media.Must have legible handwriting able to type and use computerized word processing and scanning equipment able to compare discriminate articulate and formulate information accurately and arrive at sound and reasonable decisions often under pressure able to give instructions and information clearly decisively and concisely must be able to remain composed and conduct behavior in a professional manner during difficult or stressful situations.Can write clearly and spell correctly. Skilled in observing situations analytically and objectively and relaying details accurately.The ability to interact and communicate effectively and professionally with the GPA staff on all levels of administration including immediate supervisor management and co-workers required.Must be able to stand or sit for prolonged periods of time. Must be able to work rotating shifts holidays and weekends.Must be able to successfully complete the Basic Communications Officer BCO course at the Georgia Public Safety Training Center.Only one 1 opportunity to successfully complete this course is authorized per candidate.Must be able to successfully complete training requirements for GCIC terminal operator certification and maintain current certification.EducationRequired High School Diploma or equivalent requiredRequired Must be able to pass a GPA background investigation prior to employmentLicenses & CertificationsTWIC - Transportation Worker Identification Credential RequiredDrivers License - Valid state drivers license RequiredNote This job description is not necessarily an exhaustive list of all duties responsibilities job requirements or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job with or without reasonable accommodation an without direct threat to the health or safety of others.Revised 832023Mission To empower entrepreneurs strengthen industries sustain communities and fortify families by relentlessly striving to accelerate global commerce.