Casinos, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Event Management, Gaming, Industry Standards, Leadership, Maintain Compliance, Marketing, Operations, People Management, Poker, Regulations, Regulatory Compliance, Reporting Skills, Retirement Plan, Strategic Planning, Time Management
Job Type
Full-time
Description
About Us
Club 52 is a premier gaming destination committed to delivering exceptional guest experiences, top-tier service, and a dynamic gaming environment. We are seeking an experienced and driven Poker Room Manager to lead our poker operations and ensure a high-quality, fair, and engaging atmosphere for all players and staff.
Position Summary
The Poker Room Manager is responsible for overseeing the daily operations of the poker room, managing staff, ensuring compliance with gaming regulations, and optimizing revenue while maintaining an outstanding guest experience.
Key Responsibilities
- Oversee all poker room operations, including cash games, tournaments, and promotions
- Assist in interviewing, hiring, train, schedule, and supervise dealers, and supervisors.
- Assist to ensure compliance with all gaming laws, regulations, and internal policies
- Monitor game integrity and resolve disputes in a professional and timely manner
- Maintain high standards of customer service and player satisfaction
- Collaborate with marketing and management teams on strategic initiatives
Qualifications- 3+ years of experience in poker room or casino management
- Strong knowledge of poker games, rules, and industry standards
- Excellent leadership, communication, and conflict resolution skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Experience with poker room management systems/software preferred
- High level of integrity and professionalism
Preferred Skills- Tournament organization and event planning experience
- Data-driven decision-making and reporting skills
- Customer Relations management
Benefits and Perks
• Competitive base salary based on experience; $72,500-$80,000
• Retirement savings plan
• Paid time off
• Employee discounts and perks
• Bonuses quarterly based on operational performance