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Point Of Sales Technician

AA2IT

Woodbridge, OK

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Hardware, Customer Support/Service, Drilling, Hardware Components, Hardware Upgrades, IP (Internet Protocol), Identify Issues, Lifting Equipment, Network Cable, Network Configuration Management, Network System Hardware, On Call, On Site Support, Operational Support, Peripheral Hardware, Point of Sale (POS) Hardware, Point of Sale (POS) Systems, Problem Solving Skills, Procedure Development, Restaurant, Retail, Sales, Software Upgrades, Staff Training, Systems Administration/Management, Systems Maintenance, Team Lead/Manager, Technical Support
LOCATION
Woodbridge, OK
POSTED
30+ days ago

Location of work : Woodbridge, NJ 07095

Job Summary

The Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related technologies. This role requires strong customer service skills, the ability to work under pressure, and a commitment to delivering high-quality technical solutions in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service while supporting restaurant operators and staff
  • Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment
  • Diagnose and resolve technical issues efficiently, clearly communicating solutions to end users
  • Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
  • Perform light contractor tasks such as drilling, mounting hardware, and running cabling to support installations and repairs
  • Train staff on proper use of supported systems and equipment
  • Diagnose product failures, order replacement parts, and complete repairs as needed
  • Recommend appropriate products, services, or solutions based on operational needs
  • Apply working knowledge of restaurant operations and backend workflows to support effective technology integration
  • Follow established procedures and guidelines while working independently or with minimal supervision
  • Report to a Team Lead or Field Services Manager

Required Qualifications

  • Strong customer service and communication skills, with the ability to remain calm under pressure
  • Experience troubleshooting and repairing POS systems, computer hardware, or related technology preferred
  • Basic understanding of networking concepts (IP, connectivity, cabling, etc.)
  • Ability to perform light physical/contractor tasks (drilling, mounting, lifting equipment)
  • Willingness to work flexible hours, including evenings and participation in an on-call rotation
  • Reliable transportation for travel between customer locations

Preferred Qualifications

  • Experience supporting restaurant or retail technology environments
  • Familiarity with network cable installation and termination
  • Experience with field service or on-site technical support roles

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About the Company

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AA2IT