Podium Supervisor (Full- Time) - San Angel Inn, Mexico Pavilion, EPCOT

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Great benefits and exclusive Disney perks.

General Description

The primary responsibility of the Podium Supervisor is to support restaurant managers by leading the day-to-day operations for the Host/Hostess team. This person must possess effective leadership skills, including relationship building, delegation, coaching and training. In addition, the Podium Supervisor must be very organized, and be able to multi-task and prioritize successfully. This person must be able to make decisions quickly without supervision, and must effectively communicate with all guests and team members.

Work Duties

• Provide guidance, leadership, coaching and training for the Host/Hostess team
• Provide leadership support as needed for the entire front-of-house team, which may include opening or closing shifts as the on-duty supervisor
• Provide leadership guidance and assistance at the Point-of-Sale systems as needed
• Assist with guest satisfaction checks and provide guest recovery as needed
• Delegate tasks to Host/Hostess team as appropriate
• Answer phone in a timely and appropriate manner
• Prepare and maintain Host/Hostess area for guest arrival
• Properly and efficiently utilize the restaurant reservation, seating and paging systems
• Politely greet all guests in a timely fashion
• Lead guests to the table and seat guests in an appropriate fashion
• Politely inform guests of wait times and prepare wait lists as necessary
• Answer any guest questions as necessary
• Offer all guests a fond farewell
• Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
• Maintain personal appearance and hygiene in a manner consistent with Disney and Company standards
• Perform work duties in compliance with all Company guidelines and policies
• Display proper food safety procedures at all times
• Follow all necessary laws and processes for the safe service of alcohol
• Work closely with all other team members and display good teamwork
• Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
• All other tasks as assigned

NOTE: This Job Description is subject to change at any time