PM Front of House Manager

Brand summary

Welcome to Chick-fil-A Nine Mile Road. We are a team that feels like family, in a place that feels like home and we hope you will want to join our team. We would love to learn more about you, but first, here is a little about us. Our, founder Truett Cathy, believed in caring for people in a personal and meaningful way and found a unique way to accomplish that in the Quick Service food environment. If you are looking for a career with purpose, can take care of guests in a way that will make them feel better about themselves, want to build lifelong friendships and want us to help you develop into the leader that you never knew you had in you, we would love to talk to you!

Job description: Chick-fil-A Front of House Manager

Thanks for your interest in Chick-fil-A Nine Mile Road’s Front of House Manager Role. If you are looking for an opportunity that will challenge you to grow both personally and professionally while giving you real world leadership experience in running a 12 million dollar business this role may be for you! 

This opportunity allows you to work with other like minded high performing leaders and lay a solid foundation for a successful career in the restaurant, as a Chick-fil-A Owner/Operator, a Chick-fil-A corporate staff member or any other path of your choosing. 

Here is our promise to you:

• Growth— You will be invested in both personally and professionally. We push each other to grow and develop into the leader we were made to be.
• Impact— You will have the opportunity to have an impact on the lives of our guests, our team and the community.
• Relationship—You will create friends here that become more like family.

Job Summary

A Level 3 Competent Manager is an individual who can be trusted to take ownership of their influence and use this on behalf of the Operator of the restaurant, and in effort to meet overarching and time-specific business objectives (Stewardship on behalf of another). They must be able to see and strategize within a “big picture” mindset of the shifts that they are entrusted to manage (Manage assets and personnel). They must embody professionalism and hospitality to both the guests and to all members of their team.

A Level 3 Manager should always be found directly supporting their Supervisors and Directors, 

demonstrating the essence of a competent manager.

Primary Duties & Responsibilities

• Leading effective operational shifts, using servant leadership, and clear 

communication at all times within their team.

• Lead their team in operational shifts for the specific metrics outlined by their Supervisors 

and Directors (Labor Cost/Productivity, Check Average, Speed of Service, & Customer Experience 

Goals).

• Constantly demonstrating a “guest first” attitude to their team, and a “my team first” 

mindset in their operational demeanor.

• Actively coaching team members at all times on a shift into effective performance to meet 

daily business objectives.

• Personally demonstrating excellence in accountability to restaurant policies and procedures 

and CFA Pathway, so that they may hold their team accountable to the same.

• Accurately handle cash and asset management tasks as needed.

• Personally championing and leading their team to accountability to proper LEAN and cash 

stewardship.

The ideal candidate:

• Pursues personal and professional growth
• Is highly organized, self motivated, and desires to manage people with the heart of a servant leader
• Must be able to balance hard work and guest-focused service in a fast-paced environment
• Must have a strong growth mindset to apply personal and professional opportunities for improvement
• Must have the mental toughness to be challenged on a daily basis
• Must possess strong interpersonal skills, both verbal and non-verbal
• Have the ability to take initiative
• Spirit of humility and optimism 
• Cultivates an atmosphere of joy, care and excellence that allows others to flourish
• Be able to lead their team by example
• Must be able to coach & develop team members utilizing situational leadership
• Ensures team members are doing “the right thing, the right way, every time”
• Must be able to assess, develop and implement systems for improvement throughout the restaurant 

Requirements:

• Minimum of Bachelor’s degree or have equivalent work experience
• Be capable for working on their feet for 8 hours
• Be able to lift and manipulate at least 40 pounds over 
• Have reliable transportation
• Full time availability to work 40 hours per week

Benefits:

• Sundays off
• Competitive wages
• Free meals during shift and discounted meals anytime
• Fun team environment
• Professional and personal growth and development
• Chick-fil-A, Inc. networking & development courses
• Healthcare
• Life Insurance
• Paid time off 
• Sick/Development paid time off

For more information about our location check out our website:

www.cfacatering.com

Welcome to Chick-fil-A Nine Mile Road. We are a team that feels like family, in a place that feels like home and we hope you will want to join our team. We would love to learn more about you but first here is a little about us.
Our, founder Truett Cathy, believed in caring for people in a personal and meaningful way and found a unique way to accomplish that in the Quick Service food environment.
If you are looking for a career with purpose, can take care of guests in a way that will make them feel better about themselves, want to build lifelong friendships and want us to help you develop into the leader that you never knew you had in you, we would love to talk to you!

Benefits

Job Type