Plumbing Service Technician

Benjamin Franklin Plumbing

Roseville, California

JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Identify Issues, Maintenance - Plumbing, Maintenance Services, On Site Support, Organizational Skills, Plumbing, Presentation/Verbal Skills, Pricing, Sales, Training Program, Training/Teaching
LOCATION
Roseville, California
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Training & development
Plumbing Careers at Benjamin Franklin Plumbing® of Roseville
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. 
 
JOB SUMMARY
The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction.

JOB DUTIES
  • Diagnose and repair residential plumbing systems 
  • Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work
  • Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction
  • Accurately document all job details in ServiceTitan, including notes, photos, estimates, invoices, and customer authorizations
  • Test all work prior to job completion to ensure proper operation and reduce callbacks
  • Maintain a clean and safe jobsite, including use of floor savers and protection of customer property
  • Deliver professional customer service and represent the company brand at all times
  • Operate and maintain a company-assigned service vehicle in a clean and organized condition
  • Follow all safety procedures and demonstrate safe driving habits

MINIMUM REQUIREMENTS
  • Minimum 10+ years of residential service plumbing experience
  • Ability to work independently and operate a company service vehicle
  • Strong customer service and communication skills
  • Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)
  • Ability to present pricing confidently and close service work
  • Valid driver’s license with a clean driving record
  • Knowledge of local plumbing codes and permit requirements
 
Compensation: $75,000.00 - $100,000.00 per year




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

About the Company

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Benjamin Franklin Plumbing

📍Address: 4282 North Dupont Highway, Dover, DE 19901

☎Phone: +1 (302) 613-0703

Benjamin Franklin Plumbing of Dover, DE is a full-service plumbing company offering emergency repairs, system installations, and preventative maintenance throughout Delaware. Our experienced team specializes in tankless water heater installation, water heater repair, drain cleaning, sewer inspection, faucet and toilet repair, garbage disposal repair, and more. We’re available 24/7 for emergency plumbing services, ensuring that your needs are met promptly and professionally.

With offices in Dover, Wilmington, and Milford, we proudly serve Kenton, Odessa, Clayton, Cheswold, Woodside, Viola, Felton, Hartly, Smyrna, Houston, Marydel, Magnolia, Townsend, Frederica, and St Georges. Contact us today for reliable and efficient plumbing solutions.

 

COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction - Residential & Commercial/Office
WEBSITE
https://www.benjaminfranklinplumbing.com/dover/