Plumbing Service Manager

Roto-Rooter Plumbing and Water Cleanup | Wausau, WI

$60,000-$85,000+ per Year Based on Experience

Full-Time | Leadership Opportunity

Lead a Growing Plumbing Department with an Industry Leader

Roto-Rooter Plumbing and Water Cleanup is seeking an experienced Plumbing Service Manager to lead our plumbing operations in Wausau, Wisconsin. This is an exciting opportunity for a proven plumbing leader who is passionate about developing technicians, improving operational performance, growing revenue, and delivering exceptional customer service.

As Plumbing Service Manager, you will oversee the daily operations of the plumbing department while providing leadership, coaching, and support to service technicians. You will play a critical role in driving profitability, maintaining service excellence, developing team members, and ensuring customers receive the highest level of service.

Whether you are currently a Plumbing Supervisor, Lead Technician, Operations Manager, or Service Manager, this position offers the opportunity to take ownership of a department and help shape its future success.

Why Join Roto-Rooter?

• Competitive salary of $60,000-$85,000+ based on experience

• 50% of employee health premiums are paid by the company

• Dental, vision, short-term disability, long-term disability, life, accident, and critical illness options are available

• Up to 20 days of paid time off, based on tenure

• 401(k) with up to 3.5% company match

• Overtime opportunities for additional earning potential

• Stable year-round work with long-term career growth

• Hands-on training across multiple plumbing specialties

• Clear advancement path into higher-level plumbing and excavation leadership roles

• Modern tools, equipment, and machinery

Supportive, team-first environment

Position Overview

The Plumbing Service Manager is responsible for overseeing all aspects of the plumbing department, including technician performance, customer satisfaction, operational efficiency, departmental profitability, training, and sales growth. This role requires a hands-on leader who can effectively balance people management, operational oversight, customer relations, and business performance.

You will work closely with dispatch, field technicians, customers, vendors, and company leadership to ensure the department consistently meets service, revenue, and customer satisfaction goals.

Key Responsibilities

• Lead, coach, mentor, and develop plumbing technicians and apprentices

• Drive departmental sales, revenue, and profitability goals

• Conduct technician performance reviews, ride-alongs, and coaching sessions

• Ensure work quality, safety standards, and customer satisfaction expectations are consistently met

• Partner with dispatch to maximize scheduling efficiency and technician productivity

• Support ongoing technical training and professional development

• Monitor key performance indicators, budgets, and departmental objectives

• Manage fleet vehicles, tools, inventory, and equipment

• Coordinate with vendors and manufacturers regarding warranties, product concerns, and purchasing needs

• Analyze operational and financial data to support forecasting and strategic planning

• Assist with estimates, proposals, customer solutions, and business development opportunities

• Resolve escalated customer concerns professionally and effectively

• Collaborate with company leadership on growth initiatives and departmental planning

Qualifications

• Five or more years of plumbing industry experience

• Previous experience supervising, leading, or managing plumbing technicians

• Strong understanding of residential and service plumbing operations

• Sales-oriented mindset with the ability to coach technicians on customer solutions

• Knowledge of plumbing systems, troubleshooting, repairs, and local plumbing codes

• Strong leadership, communication, and organizational skills

• Experience managing budgets, performance metrics, and profitability preferred

• Comfortable using tablets, software systems, reporting tools, and technology

• Valid driver's license with an insurable driving record

What Makes You Successful

You are a strong leader who enjoys helping others succeed. You understand how to balance customer satisfaction, team development, operational efficiency, and financial performance. You lead by example, hold people accountable, and take pride in building a positive, high-performing team culture.

Build Your Leadership Career with Roto-Rooter

If you're ready to lead a team, influence business growth, and make a lasting impact within a respected plumbing organization, apply today to join Roto-Rooter in Wausau, Wisconsin.