We are a niche company, and we are rapidly expanding throughout Central and South Texas! Using cutting edge-technology our company provides residential and commercial leak detection and repair services. We are a faith-based, family-owned business of currently 30 employees.
This advertisement is for a person of strong character and unquestionable integrity to lead and oversee customer service representatives, dispatchers, field managers and their technical team and resolve customer issues when/if necessary.
This person will be the pivotal lynch pin between service management operations, customers and the CEO.
The ideal candidate would have a background in the trades exemplifying mechanical aptitude with technical skills AND possess strong leadership abilities.
Key Responsibilities
Leader: Cultivate and lead high-performing employees in service operations. Utilize performance evaluations and when growth requires, employ successful recruitment.
Competence: Maximize operational efficiency and team productivity. This involves analyzing KPIs (such as technician productivity, labor efficiency, customer satisfaction scores and departmental profitability).
Process: Develop, implement, and refine department procedures and policies for superior operational quality and efficiency.
Communication: Conduct correspondence, individual, team meetings to company-wide, to ensure again, superior operational quality and efficiency.
Customer Service: Champion and deliver superior customer service standards. If complex customer issues arise, ensure timely and satisfactory resolutions while identifying and addressing operational performance breakdown.
Finances: Manage department budgets. P&L responsibility includes developing budgets, managing expenses, and analyzing financial performance to meet and even exceed targets.
Growth: Work with the marketing department to drive business growth; formulate and execute innovative strategies aimed at growing the business and expanding the customer base through targeted marketing and retention efforts.
Conflict Resolution: Identify, analyze and resolve issues/conflicts within service operations personnel.
Knowledge: Identify and assist in development and implementation of technical training programs for service operations.
Safety: Uphold a responsible culture of safety, ensuring knowledge and compliance with all local, state, and federal health and safety regulations (i.e., OSHA).
Qualifications
Person of strong character and unquestionable integrity who is a Leader
Successful work experience in business development
Exceptional organizational skills and multi-tasks skills
Experience of at least 3 – 5 years in a trade industry preferred.
Advanced trouble shooting skills
Excellent verbal and written communication skills
Responsible, common-sense and highly motivated mature individual
Experience using Service Titan field service management/operating system preferred
Preferred education: Business Degree or relevant professional certification.
This is a full-time position with salary-based pay. Compensation is commensurate with experience and qualifications. We are an equal opportunity employer.
Benefits Offered: Health Insurance, Voluntary Vision and Dental, 401K, 401K match, PTO sick/vacation
*We are a serious business, and we take this employment position seriously. No need to apply unless you are a serious and qualified applicant.*