Plumbing Operations Manager

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

Benjamin Franklin Plumbing of Roseville is seeking a highly motivated, results-driven Operations Manager with a proven track record in both plumbing operations and in-home sales. This is a hands-on leadership role designed for someone who thrives in a startup environment and can build systems, lead teams, drive revenue growth, and deliver exceptional customer experiences.

JOB DUTIES

• Ensures vehicles in the fleet are maintained both mechanically and visually to company standards
• Develops and delivers business plans to achieve budgeted sales and required profits
• Completes/reviews Daily Management Report (DMR)
• Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved
• Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards
• Places regular phone calls to customers to discuss satisfaction
• Reviews payroll reports ensuring hours and pay are correct
• Inspects all field operations to ensure excellent service

MIMIMUM REQUIREMENTS

• The successful candidate must be:
• Sales-driven and highly competitive.
• Results-oriented and accountable.
• Comfortable being measured by KPIs.
• Willing to work evenings, weekends, and emergencies when business demands.
• Capable of making difficult decisions.
• Passionate about building a winning team and company culture.
• Committed to continuous improvement.
• Honest, ethical, and customer-focused.