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Plumbing Manager Southern Plumbing Solutions Lehigh Acres Florida

Century Mechanical Holdings

Cape Coral, FL

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JOB DETAILS
SKILLS
Alliance/Partner Marketing, Budgeting, Coaching, Cross-Selling, Customer Escalations, Customer Experience, Dental Insurance, Documentation, Driver's License, Forecasting, Health Insurance, High Tech Industry, Inventory Management, Leadership, Maintain Compliance, Maintenance - Plumbing, On Site Support, Performance Management, Performance Metrics, Plumbing, Pricing, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Revenue Growth, Safety Codes, Safety Compliance, Safety Standards, Team Building, Team Lead/Manager, Training/Teaching, Up-Selling, Vehicle Fleets, Vision Plan
LOCATION
Cape Coral, FL
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Plumbing Manager
Located in Lehigh Acres, FL

Lead and scale residential plumbing operations by driving technician performance, service quality, revenue growth, and team development while ensuring a best-in-class customer experience.

Key Responsibilities:
  • Manage day-to-day plumbing operations, including scheduling, dispatch coordination, and job execution
  • Lead, coach, and hold accountable a team of technicians to hit revenue, conversion, and quality targets
  • Monitor KPIs (average ticket, close rate, callbacks, efficiency) and implement performance improvements
  • Partner with recruiting to hire, onboard, and retain high-performing plumbers
  • Ensure compliance with safety standards, codes, and company procedures
  • Resolve escalated customer issues and protect brand reputation
  • Drive upsell/cross-sell opportunities and ensure proper pricing and job documentation
  • Collaborate with leadership on budgeting, forecasting, and growth strategy
  • Maintain inventory, tools, and fleet readiness
  
Compensation & Benefits:
  • Competitive base salary + performance bonus
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
Requirements
  Qualifications:
  • 5+ years of residential plumbing experience with 2+ years in a leadership role
  • Strong understanding of service KPIs and performance management
  • Proven ability to lead teams, drive accountability, and improve results
  • Customer-first mindset with strong problem-solving skills
  • Experience with field service software (Service Titan or similar preferred)
  • Valid driver’s license 

About the Company

C

Century Mechanical Holdings