Billing, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Emergency Management, Follow Through, Health Insurance, Intuit Quickbooks, Maintenance - HVAC, Materials Tracking, Multitasking, On Site Support, Operational Support, Operations Management, Organizational Skills, Property Management, Software Administration, Training/Teaching, Vision Plan
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Position Overview:
We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing.
This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.
Key Responsibilities:
- Dispatch field technicians across Texas based on job urgency, location, and skillset
- Monitor job progress, scheduling, and technician availability
- Maintain daily communication with customers and internal teams
- Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
- Assist with service call intake, job creation, and scheduling
- Track job progress from dispatch to completion and follow up as needed
- Support ops manager with vendor coordination and materials tracking
- Help manage emergencies, job escalations, and service updates
- Close out jobs and check for discrepancies.
Ideal Candidate Will Have:
- 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
- Excellent communication and customer service skills
- Strong attention to detail and follow-through
- Ability to stay calm and organized in a fast-paced environment
- Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
- Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)
What We Offer:
- Full-time, in-office role with room to grow
- Supportive team culture with training and mentorship
- Competitive pay based on experience
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Services By J National LLC