Plumbing/HVAC Service Department Dispatch and Operations Support

Services By J National LLC

Dallas, TX

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JOB DETAILS

SKILLS

Billing, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Emergency Management, Follow Through, Health Insurance, Intuit Quickbooks, Maintenance - HVAC, Materials Tracking, Multitasking, On Site Support, Operational Support, Operations Management, Organizational Skills, Property Management, Software Administration, Training/Teaching, Vision Plan

LOCATION

Dallas, TX

POSTED

30+ days ago

Benefits:

Company parties
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance

Position Overview:
We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing.
This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.
Key Responsibilities:

Dispatch field technicians across Texas based on job urgency, location, and skillset
Monitor job progress, scheduling, and technician availability
Maintain daily communication with customers and internal teams
Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
Assist with service call intake, job creation, and scheduling
Track job progress from dispatch to completion and follow up as needed
Support ops manager with vendor coordination and materials tracking
Help manage emergencies, job escalations, and service updates
Close out jobs and check for discrepancies.

Ideal Candidate Will Have:

2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
Excellent communication and customer service skills
Strong attention to detail and follow-through
Ability to stay calm and organized in a fast-paced environment
Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

What We Offer:

Full-time, in-office role with room to grow
Supportive team culture with training and mentorship
Competitive pay based on experience

Plumbing/HVAC Service Department Dispatch and Operations Support

Services By J National LLC

Dallas, TX

About the Company

Services By J National LLC

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