On-Call: Rotating availability for emergency support
The Engine Behind the Operation
This role sits at the center of everything - dispatch, customer service, technicians, and overall performance.
If you're someone who thrives on building structure, improving processes, and leading teams to perform at a higher level, this is where you make your impact.
You're not just managing the day-to-day - you're driving efficiency, accountability, and growth across the entire operation.
What You'll Do
Oversee dispatch, scheduling, and customer service operations
Lead, coach, and develop dispatchers, CSRs, and field technicians
Ensure jobs are scheduled efficiently based on urgency, location, and skillset
Monitor KPIs, reporting, and team performance
Review completed jobs for accuracy, missed opportunities, and training needs
Act as escalation point for customer concerns and service issues
Approve estimates, invoicing, timecards, and payroll incentives
Partner with leadership on operational strategy and process improvements
Maintain ServiceTitan accuracy across all job and customer records
Support hiring, onboarding, and ongoing training initiatives
What You Bring
5+ years of experience managing operations, dispatch, or service teams
Strong leadership skills with the ability to coach and hold teams accountable
Experience in HVAC, plumbing, electrical, or home services preferred
High-level problem-solving and decision-making ability
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience with ServiceTitan or similar systems
What You'll Get
Leadership role with direct impact on company performance
Stable, full-time schedule
Performance-based bonus opportunities
Supportive leadership and team environment
Opportunity to build and improve systems and processes
Long-term growth as the company expands
Why It Matters
A strong Operations Manager keeps the entire business moving.
When schedules run tight, teams stay productive, and customers are taken care of - it's because of strong leadership behind the scenes.