Call Volume, Career Development, Coaching, Consumer Branding, Cost Control, Customer Escalations, Customer Experience, Driver's License, Leadership, Life Insurance, Maintenance - Plumbing, Microsoft Windows System Administration, Operational Improvement, Operations, Operations Management, Performance Management, Performance Metrics, Plumbing, Pricing, Process Improvement, Profit & Loss, Spreadsheets, Systems Administration/Management, Talent Management, Technical Sales, Training/Teaching, Vision Plan
About the Role
This is a hands-on leadership role supporting a busy residential plumbing operation. You’ll work alongside the Operations Manager to drive technician performance, improve efficiency, and elevate the overall quality of the department.
You’re not stuck behind a desk—you’re in it with the team:
- Coaching in the field
- Reviewing jobs
- Developing techs
- Driving results
Why This Role Stands Out
- Strong Call Volume – Consistent demand across service, repair, and replacement work
- High Revenue Opportunity – Backed by a premium brand and established customer base
- Real Impact – You’re shaping technician performance, not just managing spreadsheets
- Mix of Work – Service, repair, system upgrades, and customer experience leadership
- Growth Track – Clear path to Operations Manager and beyond
Why Work at Goettl
- Earn More, Work Smart – Flat-rate pay plus commission on most jobs
- Comprehensive Benefits – Medical, dental, vision, and life insurance
- 401(k) with Company Match – Build long-term financial security
- Career Development – 90% of field employees receive weekly training; 25% are promoted from within
- Work-Life Balance – Paid time off and limited on-call rotations
- Company-Provided Vehicle – Fully stocked and maintained take-home vans
- Uniform & Boot Allowance – Professional and safe field attire provided
- Nationwide Growth – Career mobility across multiple locations
What You’ll Do
- Drive daily plumbing operations—technician productivity, scheduling, and performance
- Ensure trucks are stocked and teams are set up to win on every call
- Coach plumbers in diagnostics, repair, and customer communication
- Audit jobs and hold the standard on quality and revenue performance
- Partner on pricing, cost control, and profitability
- Hire, onboard, and develop strong plumbing talent
- Step in on customer escalations and turn problems into long-term wins
- Help implement new systems, processes, and operational improvements
What You Bring
- 3–5+ years in residential plumbing (service-focused)
- Experience leading or influencing other plumbers (lead, supervisor, trainer, etc.)
- Strong understanding of service vs. repair vs. replacement opportunities
- Ability to coach both technical skill and sales performance
- You hold the line on quality—but know how to develop people, not just call them out
- Comfortable working with numbers, KPIs, and performance metrics
- ServiceTitan or similar platform experience is a plus
- Committed and progressive work history
- Ability to pass a background and drug screen upon offer
- Clean motor vehicle record with an active driver’s license
If you’re in a spot where:
- You’ve got the skill… but not the support
- You’re doing the work… but not seeing the upside
- You’re ready to lead… but don’t have the platform
This is worth a conversation.