Plumber Helper (Apprentice)

• Assist licensed plumbers with residential, commercial, and industrial plumbing service and construction work.
• Help install, repair, maintain, and service water supply, drainage, sewer, gas, vent, fixture, and related plumbing systems.
• Measure, cut, assemble, and prepare piping and other plumbing materials as directed.
• Assist with installing and replacing plumbing fixtures, faucets, toilets, water heaters, disposals, valves, piping, and related components.
• Dig trenches, make penetrations, remove damaged materials, and prepare work areas as directed.
• Hand tools, materials, equipment, and supplies to the assigned plumber as needed.
• Observe and assist with diagnosing plumbing problems and identifying appropriate repair methods.
• Learn to read and interpret blueprints, drawings, specifications, equipment manuals, and plumbing codes.
• Develop knowledge of plumbing systems, materials, tools, terminology, installation methods, and repair procedures.
• Perform only those plumbing duties authorized by the supervising plumber and permitted by applicable laws and regulations.
• Never perform unsupervised plumbing work requiring a license, certification, or level of experience the apprentice does not possess.
• Ask questions when instructions, job requirements, or safety expectations are unclear.
• Participate in required technical training, safety training, and apprenticeship development activities.

• Help load, unload, transport, and stage tools, equipment, fixtures, and materials.
• Confirm that required tools and materials are available before leaving for a job site.
• Help protect customer property by using floor coverings, drop cloths, shoe covers, and other protective materials.
• Set up and organize work areas before plumbing work begins.
• Maintain a safe, clean, and organized work area throughout the job.
• Remove debris, packaging, discarded materials, and job-related waste.
• Assist with restoring the work area to a clean and professional condition before leaving.
• Ensure company tools, equipment, and unused materials are collected and accounted for at the end of each job.
• Return unused and returnable parts to the warehouse, supplier, or designated storage location as directed.
• Notify the assigned plumber of damaged, missing, defective, or incorrect materials.

• Learn the correct and safe use of hand tools, power tools, ladders, diagnostic equipment, and plumbing equipment.
• Inspect tools and equipment before use and report damaged or unsafe items.
• Clean, maintain, organize, and properly store company tools and equipment.
• Help maintain required truck-stock inventory and notify the assigned plumber when items need to be replenished.
• Assist with receiving, organizing, loading, and delivering materials to job sites.
• Ensure materials used on a job are accurately communicated to the assigned plumber for billing and inventory purposes.
• Do not remove, transfer, return, or dispose of company or customer materials without authorization.
• Maintain accountability for all company-issued tools, uniforms, safety equipment, and property.

• Clock in and out accurately in accordance with company policy.
• Ensure the apprentice is properly dispatched to each assigned job in ServiceTitan or other company-approved software.
• Accurately record time spent on each job, including travel, work, breaks, meetings, training, and other assigned activities.
• Verify job assignments and time entries with the assigned plumber before the job is closed.
• Assist with collecting job photos, material information, equipment details, serial numbers, or other documentation as directed.
• Submit purchase receipts promptly and ensure the correct job number or customer name is included.
• Notify the assigned plumber or manager immediately of any timekeeping, dispatch, receipt, or documentation errors.
• Maintain accurate apprenticeship or on-the-job training records when required.

• Treat customers, coworkers, contractors, vendors, and members of the public with courtesy and respect.
• Maintain a professional appearance and wear the required company uniform and personal protective equipment.
• Introduce yourself professionally and follow the assigned plumber’s direction when interacting with customers.
• Protect customer property and maintain awareness of cleanliness, noise, pets, gates, doors, and access instructions.
• Do not discuss pricing, discounts, concessions, job changes, or additional work with a customer unless specifically authorized.
• Direct technical, pricing, scheduling, and complaint-related questions to the assigned plumber or manager.
• Maintain customer confidentiality and protect private information encountered on job sites.
• Represent Victory Plumbing positively and professionally at all times.
• Refrain from using tobacco, vaping, inappropriate language, or personal mobile devices in customer-facing areas except as permitted by company policy.

• Follow all company safety policies, OSHA requirements, job-site rules, and instructions from the supervising plumber.
• Wear required personal protective equipment, including safety glasses, gloves, work boots, hearing protection, and other equipment appropriate to the task.
• Identify and report unsafe conditions, damaged equipment, injuries, property damage, vehicle accidents, spills, and near misses immediately.
• Use ladders, power tools, chemicals, and equipment only after receiving appropriate instruction and authorization.
• Follow safe lifting, trenching, confined-space, electrical-awareness, and material-handling procedures.
• Do not operate equipment or perform work for which training or authorization has not been provided.
• Maintain required licenses, registrations, certifications, and training records applicable to the position.

• Assist the assigned driver with daily pre-trip and post-trip vehicle inspections.
• Report vehicle damage, mechanical problems, maintenance needs, warning lights, or safety concerns promptly.
• Help keep the assigned company vehicle clean, fueled, stocked, and organized.
• Secure tools, materials, equipment, and customer property before the vehicle is moved.
• Assist with loading and unloading the vehicle safely.
• Operate a company vehicle only when specifically authorized and insurable under the company’s automobile policy.
• Comply with all traffic laws, company vehicle policies, and mobile-device restrictions.

• Report to work on time and prepared for the day’s assignments.
• Follow instructions from the assigned plumber, Service Manager, Construction Manager, and other authorized supervisors.
• Communicate job progress, material needs, delays, safety concerns, and problems promptly.
• Work cooperatively with plumbers, technicians, apprentices, helpers, dispatchers, office staff, contractors, and other trades.
• Accept coaching and constructive feedback and demonstrate improvement over time.
• Assist other crews or departments when assigned.
• Demonstrate initiative while remaining within the apprentice’s training, authorization, and supervision requirements.
• Perform other related duties as assigned.

• High school diploma or GED preferred.
• No prior plumbing experience is required for an entry-level candidate; related construction, maintenance, mechanical, or skilled-trades experience is beneficial.
• Genuine interest in learning the plumbing trade and pursuing professional development.
• Ability to follow oral and written instructions.
• Basic mechanical aptitude and willingness to learn the use of tools and equipment.
• Dependable attendance, punctuality, and reliable transportation to the designated reporting location.
• Ability to work effectively as part of a team.
• Professional communication and customer-service skills.
• Ability to use a smartphone or tablet for timekeeping, dispatch, training, and job documentation.
• Valid driver’s license with an acceptable driving record if driving responsibilities are assigned.
• Ability to comply with all company safety policies and procedures.
• Ability to obtain and maintain any apprentice registration, credential, or certification required by the applicable authority.

• Previous plumbing, construction, maintenance, warehouse, mechanical, or general labor experience.
• Enrollment in or completion of a plumbing apprenticeship or vocational training program.
• Basic knowledge of plumbing tools, materials, and terminology.
• OSHA 10 training or certification.
• Experience using hand tools and power tools.
• Valid CPR or first-aid certification.
• Bilingual in English and Spanish is a plus.

• Attendance, punctuality, and dependability
• Safety awareness and compliance
• Ability to follow instructions
• Plumbing knowledge and technical skill development
• Quality and accuracy of work
• Productivity and proper use of time
• Tool, material, and inventory accountability
• Vehicle and job-site organization
• ServiceTitan and timekeeping accuracy
• Customer service and professionalism
• Communication and teamwork
• Initiative, coachability, and readiness for increased responsibility

• Regularly required to stand, walk, bend, kneel, squat, crawl, climb, reach, and work in confined spaces.
• Ability to lift, carry, push, or pull materials, fixtures, tools, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to climb ladders and work at varying heights.
• Ability to use hand tools and power tools for extended periods.
• Ability to enter and exit service vehicles and travel between job sites throughout the workday.
• Ability to perform physical work in varying weather and job-site conditions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Work is performed at residential, commercial, industrial, and construction job sites.
• Exposure to noise, dust, dirt, wet conditions, odors, chemicals, confined spaces, and active construction environments may occur.
• Outdoor work may be required in heat, cold, rain, and other weather conditions.
• Use of hand tools, power tools, ladders, plumbing equipment, and personal protective equipment is required.
• Work schedules may vary based on customer needs, project schedules, emergencies, and workload.
• Occasional extended hours, early mornings, evenings, weekends, or on-call assignments may be required.

• Employment is contingent upon successful completion of a pre-employment drug screening.
• A background check may be required in accordance with applicable state and federal laws.
• Continued employment may be subject to random, post-accident, or reasonable-suspicion drug testing in accordance with company policy and applicable law.
• Employees assigned driving responsibilities must remain insurable under the company’s commercial automobile insurance policy.

• Competitive hourly wages based on experience, skills, and qualifications
• Opportunities for wage increases based on demonstrated skill development and performance
• Health insurance
• Dental insurance
• Vision insurance
• Company-paid holidays
• Paid time off
• Company-provided uniforms and safety equipment, as applicable
• On-the-job training and apprenticeship development
• Opportunities for licensing, certification, and career advancement
• Potential advancement to Plumbing Technician, Journeyman Plumber, Lead Plumber, or management positions

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