Casinos, Communication Skills, Corporate Policies, Customer Support/Service, Data Entry, Gaming, Lift/Move 50 Pounds, Maintain Compliance, Multilingual, Operational Support, Presentation/Verbal Skills, Promotional Programs, Regulations, Regulatory Compliance, Sales, Security Protocols
Who WE are:
Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County’s fastest-growing industry
Who WE are looking for:
Someone with great Customer Service. Ability to to promote positive public/employee relations. Someone that can maintain excellent communication skills with guests, vendors, and employees, with the goal of ensuring a positive guest experience.
Job titles similar to this role include:
Customer service representative
Sales Associate
What is expected of You:
In this role, you'll oversee the issuance of Players Cards, actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system. You'll play a key part in executing casino promotions, staying updated on events and property information. Precise data entry will maintain the integrity of our database, while you uphold security protocols to protect the company, employees, and guests. Compliance with gaming regulations and internal policies is essential, and you may also be assigned other duties as required to support our operations
Experience YOU will need:
High school diploma or GED required
Prior customer service experience necessary
Bilingual skills are a definite plus
Excellent verbal communication skills required
Role involves discussing promotions with customers
Proficiency in multitasking
Ability to type and talk simultaneously while assisting customers
Strong computer skills essential
Physical Requirements:
Ability to stand for 8+ hours
Capability to lift up to 50+ lbs
Ability to stand and walk for extended periods
Other physical demands include:
Sitting
Bending
Lifting
Reaching
Pulling/pushing
Kneeling
Squatting
Grasping
Certificates, Licenses, Registrations:
- Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
Benefits/Perks and Salary:
- Educational Tuition Reimbursement
- Ventra Program, EAP programs, etc.
Salary Range:
Company Statement on EOAA:
American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.