As a Player Services Administrator, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You'll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority.
For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino''s commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here''s what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
High School Diploma or GED required
Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles
Previous supervisory experience preferred
Strong customer service, communication, and organizational skills
Basic math proficiency and computer literacy (Excel, Word, Outlook)
Ability to obtain and maintain a state-issued liquor license
Completion of Alcohol Awareness training (CNE or equivalent)
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of standing and walking for extended periods and lifting up to 10 lbs.
Willingness to work in environments with smoke, noise, and varied temperatures
Oversee daily supervision and scheduling of Player Services Representatives
Monitor staff adherence to appearance, attendance, and conduct standards
Verify and approve jackpots and cancel credits
Resolve guest disputes professionally and escalate when necessary
Conduct casino head counts during assigned shifts
Train and evaluate new E-games personnel
Perform coaching sessions and corrective actions for team members
Recommend improvements to enhance employee and guest satisfaction
Maintain knowledge of casino games, promotions, and amenities
Oversee daily supervision and scheduling of Player Services Representatives
Monitor staff adherence to appearance, attendance, and conduct standards
Verify and approve jackpots and cancel credits
Resolve guest disputes professionally and escalate when necessary
Conduct casino head counts during assigned shifts
Train and evaluate new E-games personnel
Perform coaching sessions and corrective actions for team members
Recommend improvements to enhance employee and guest satisfaction
Maintain knowledge of casino games, promotions, and amenities