| Location | Sugar Land, TX |
Not just a job, but a career
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
KEY RESPONSIBILITIES
Strategic Lifecycle Planning (The "Stewardship" Core) • Develop 3-5 Year Roadmaps: Conduct comprehensive assessments of the customer's installed base (hardware, software, network) and operational risks. • Transition to Shared Success Service Modeling: Actively migrate customers from legacy "break-fix" models to Managed Service Agreements (MSAs). • Outcome-Based Solutions: Design service packages that focus on customer outcomes (e.g., "Guaranteed Uptime," "Regulatory Compliance," "Carbon Footprint Reduction") rather than just hours and materials.
Cross-Functional Orchestration • Sales Partnership: Serve as the Lifecycle SME (Subject Matter Expert) during contract renewals and quarterly business reviews (QBRs). • Field/Operational Alignment: Collaborate with Resident Engineers and Regional Service Managers to ensure that the strategic roadmap is grounded in site reality. • Feedback Loop: Act as the voice of the customer back to the product and service innovation teams, identifying gaps in our Service 2.0 portfolio based on real-world site needs.
Commercial Growth & Value Engineering • Expand Share of Wallet: Identify "white space" opportunities at customer sites where competitors or third-party vendors are currently operating and propose consolidated service solutions. • Value Engineering: Lead the technical justification for complex renewals. Build TCO models that quantify the risk of inaction vs. the value of stewardship, giving Sales the data they need to defend pricing.
Success Metrics (KPIs) • Development and Adoption of 3-5 Year Lifecycle Plans; Growth of recurring revenue (ARR) and digital service adoption within assigned accounts. • Contract Renewal Rate and Customer Sentiment.
JOB REQUIREMENTS
Digital Fluency: Strong understanding of the Evolving Services landscape-Industrial IoT, Cloud architectures, Cybersecurity standards (IEC 62443), and Data Analytics.
Consultative Mindset, Collaboration and Communication fluency.
Strong communication and stakeholder management skills.
Ability to translate business needs into technical solutions.
Analytical and strategic thinking for long-term service roadmaps.
Leadership in cross-functional collaboration.
Build trust and credibility with customers by demonstrating technical and industry expertise.
Ability to work 10-20% at the corporate office in Sugar Land, TX, and 30% - 40% travel to customer sites for deep-dive assessments.
MINIMUM QUALIFICATIONS
Bachelor's degree in engineering (Electrical, Chemical, Automation) or 10 years equivalent industry experience in lieu of a degree.
10 years' experience in Process Automation, Control Systems, or Industrial Operational Technology (OT).
10 years' experience merging traditional reliability engineering with modern digital solutions (IIoT, Analytics).
7 years' experience in a role involving service solution design, technical account management, or reliability engineering.
7 years' experience developing long-term technical plans, roadmaps, or multi-year service contracts.
PREferred QUALIFICATIONS
Master's in business administration.
Familiarity with Yokogawa portfolio.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!