The Server contributes to the success of Planet Hollywood by serving the Guests within the restaurant. The Server’s responsibility is to serve Guests in a friendly, sincere manner and to do “whatever it takes” to insure a vital, vibrant, and powerfully flavored Guest dining experience.
Essential Functions Statement(s)
• Run food – any food that is up whether it is yours or another family member.
• Warmly greet and pitch your Guests in a friendly and sincere manner.
• Effectively merchandise food and beverages in an informative, friendly and enthusiastic manner.
• Record orders, place accurate orders and monitor the timing of the dining experience.
• Insure quality food and beverages for your Guests.
• Upsell and suggestive sell at every opportunity.
• Present accurate bills, collect proper payment and secure payment until you cashout.
• Pre-bus and reset tables.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Server Workbook.
• Anticipate and exceed your Guest’s expectations
• Work as a team and use positive communication skills at every opportunity.
• Clean, stock, and maintain workstation throughout shift.
• Follow all safety and sanitation policies.
• Education: High School Degree or equivalent is preferred, but not required.
• Experience: Prior experience as a server in a full service high volume restaurant preferred but not required.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.