Picture Day Coordinator - School Support

Job Title Photo Day Coordinator - School Support

Job Type: FTSalaried Non-exempt Seasonal Overtime Opportunities

Picture Day Starts With You

Photo Day Coordinators play a vital role in bringing JostensPIX JPIX Picture Day events to life. Supporting both our Operations and Sales teams, youll help prepare, organize, and execute memorable school experiences from start to finish. Were looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students.

Responsibilities:

• Support - Assist the JPIX teams with any operational or support activities to meet and exceed customer expectations.
• Establish and build relationships with school contacts utilizing a phone-first approach.
• Deliver - Provide proactive customer service to schools, sales reps, and internal partners primarily through phone calls and email communications.
• Strengthen - Responsible for accurate, immediate decisions based on real-time information to adjust resources as changes occur.
• Build deep-rooted partnerships with key customer resources.

Requirements:

• Experience - Associate degree in business or service field or combination of education and equivalent experience.
• 2-3 years experience in successful customer relations work.
• Experience with handling inbound and outbound calls.
• Working-level proficiency with the Microsoft Office suite.

Skills:

• Creative problem-solving skills with the ability to have difficult conversations and de-escalate stressful situations.
• Extremely strong attention to detail and organization.
• Ability to multi-task, prioritize, and work both independently and in a collaborative environment.
• Excellent verbal and written communication skills.
• Comfort with technology and learning new software applications.

Competencies:

• A positive disposition and ability to work in a fast-paced environment managing a variety of operational needs.
• Willingness and initiative to take on additional responsibilities.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline-driven.
• Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August to October and variable early start times from July to November.

Preferred Qualifications:

• Bachelors degree in business.
• Exposure to and understanding of the industry and competition.
• Advanced knowledge of the Microsoft Office Suite.
• Knowledge of scheduling or logistics.
• Key account management experience to demonstrate relationship support abilities.

About Us:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges, and universities each year and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry, and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments, and biggest accomplishments every year. We have 13 first-class facilities across the globe from North America to the Caribbean. Watch a short video about us here.

Americans with Disabilities Act (ADA) and Equal Opportunity:

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOEMFVetDisabled are encouraged to apply.

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