Fulfillment & Customer Success Lead
This role sits at the center of our operations — leading fulfillment execution while serving as a key point of contact for our clients, ensuring everything runs smoothly from order to delivery.
This is a hands-on, lead-from-the-front position for someone who thrives on organization, speed, and accountability — while also building strong relationships with clients. You’ll own the fulfillment operation day-to-day: making sure orders go out accurately and on time, the team stays aligned, and workflows run smoothly. At the same time, you’ll be a key point of contact for clients — ensuring their expectations are met, issues are resolved quickly, and their experience with us is exceptional.
Who We Are:
We’re a fast-growing skincare & supplement manufacturer and warehouse logistics company. 50% of our business focuses on small-scale manufacturing — producing products like skincare, tinctures, powders, gummies, and pet care — while the other 50% is dedicated to warehousing and shipping those products for 20+ exciting, fast-growing brands.
What You’ll Do / Your Responsibilities:
- Maintain timely, professional, and accurate written and verbal communication with management, team members, and clients to ensure deadlines, and goals are met.
- Act as a primary point of contact for fulfillment clients and ensure client expectations are met (or exceeded) and resolve problems quickly.
- Lead the fulfillment team & oversee daily fulfillment operations — help prioritize tasks, and ensure all daily fulfillment KPIs are met.
- Execute daily Direct-to-Consumer/ Online (DTC), and Business-to-Business (B2B) wholesale order fulfillment including pick, pack, and ship functions.
- Operate shipping software (ShipHero, ShipStation, Shopify).
- Coordinate outbound shipping, freight pickups, and delivery schedules.
- Work with management on continuous improvement of fulfillment workflows and processes to increase efficiency and accuracy.
- Monitor inventory levels and help prevent stock or shipping issues.
- Be available for Sunday shifts and additional overtime as needed.
What You Bring:
- 3–5+ years of experience in fulfillment, warehouse operations, or logistics.
- Strong organizational and problem-solving skills.
- Leadership mindset — comfortable guiding a team while staying hands-on.
- Excellent communication skills — both internal and client-facing.
- Ability to multitask and stay calm under pressure in a fast-paced environment.
Mindset & Attitude:
- Ownership Mentality: You take responsibility for outcomes and follow through.
- Detail-Oriented & Organized: You keep things running smoothly and accurately.
- Solutions-Focused: You handle challenges quickly and proactively.
- Team Leader: You support, guide, and elevate those around you.
- Client-Focused: You care about delivering a great experience, not just completing tasks.
Why Join Us?
- Work with exciting, fast-growing brands — no two days are the same.
- Play a key role in both fulfillment operations and client experience.
- Be part of a close-knit, driven team focused on quality and growth.
- Opportunities for advancement, personally and professionally, as the company continues to grow.
- Benefits: Competitive pay, health insurance, 401k, PTO, consistent hours, overtime opportunities, bonuses, paid holidays, paid sick days and more.
About AXN Industries:The workplace where hard work pays off and opportunities arise from great work performance. We’re a fast-growing skincare & supplement manufacturer and warehouse logistics company. 50% of our business focuses on small-scale manufacturing while the other 50% is dedicated to warehousing and shipping product daily on behalf of the brands we work with. We specialize in small-scale manufacturing – we produce 100–10,000 units per batch using manual, semi-automatic, and fully automatic equipment. (We are not Coca-Cola lol). We work with 20+ fast-growing exciting brands whose products range from skincare to tinctures, powders, gummies, and pet care.