Computer Software, Conference Management, Customer Support/Service, Data Entry, Financial Management, Meeting Minutes, On Call, Organizational Skills, Orthopedics, Plan Meetings, Policy Development, Procedure Development, Safety Standards, Schedule Development, Team Player, Telephone Skills
Duties and Responsibilities
Essential Functions:
- Creates physician, resident and Advanced Practice Clinician master schedules.
- Proactively reviews schedules to identify underutilization and realignment of resources to ensure access and appropriate physician utilization.
- Serves as Master STO/PTO "gatekeeper" as Source of Truth.
- Maintains SPOK on-call program to ensure patients and referring providers can reach the on-call physician of the specialty for urgent clinical needs.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Schedules supervisor's appointments; maintains and updates supervisor's daily calendar.
- Schedules, coordinates and/or arranges meetings, appointments and/or facilities. Attends meetings and records minutes, as required.
- Collects information needed by supervisor for conferences and reports.
- Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Administers/coordinates programs, projects, and/or processes as assigned.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Maintains professional growth and development.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.