Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
Maintains confidentiality.
Demonstrates dependability, to include attendance and punctuality.
Is accountable - takes initiative and ownership of issues.
Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
Represents willingness/enthusiasm to create, embrace and facilitate change.
Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
Encourages others by providing recognition and support.
Technical Excellence
Thinks critically; utilizes sound judgment; promptly reports potential risks.
Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
Maintains a level of computer literacy appropriate to their role.
Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.