Phone Triage Technician

***Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply! ***

CARE | Charlotte Animal Referral & Emergency is an independently, woman owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others. 

CARE is seeking talented Phone Triage Technicians to join our team! The phone triage technician is a multifaceted clinical role with primary responsibilities split between triaging incoming client calls to determine the nature and severity of the patient, fielding the client’s medical questions, and completing after-hour medication refills. 
 

***Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply! ***

Shifts Available: 

• 2:00 pm-12:00 am on a 2 and 5 rotation (work 2 days, have 2 days off, work 5 days, have 5 days off) This is a consistent schedule. You would either be on the Monday/Tuesday day team or the Wednesday /Thursday team, having the opposite days off, you would then rotate working Friday-Sunday every other week. 
• This is NOT a remote role.
• You will be scheduled 40 hours a week
• Overtime and bonuses are available!

Requirements:

• High School Degree or equivalent 
• Minimum 5-years’ experience as a Registered Veterinary Technician or equivalent work experience or 2- years’ experience as an Emergency Veterinary Technician
• Associate degree in veterinary medical technology is strongly preferred but not required
• Demonstrated experience in effectively de-escalating situations
• Able to communicate empathy and reassurance over the phone, and confidently address pet owner’s concerns
• Exceptional written communication skills, including strong attention to grammar and spelling
• Excellent comprehension of written communications
• Proficient in Microsoft Word, use of EMR, Office Chat
• Fast typing speeds with exceptional accuracy

Responsibilities:

• Ask situational based questions to assess the severity of the pet’s illness/injury
• Advise clients of potential wait time for emergency services or diversion status
• Escalate complex questions to Veterinarians
• Have a comprehensive understanding of protocols of various services to allow for the fielding of client questions
• Be attentive to all details and provide thorough and accurate information
• Communicate quickly and effectively with emergency team members
• Discharge patients from hospitalized care via phone
• Complete after-hours prescription refill requests for specialty departments on an as-needed basis

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