Description
Phone Triage Nurse (RN or LPN)
Little Rock or Conway or clinic
Description: This position is strictly a phone triage position, not patient facing.
Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triaging patient phone calls. Not a patient facing role, strictly phone.
- Covering nurse messages when nurses are in clinic or out of the office.
- Provide patient education.
- Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
- Manage prescription refills.
- Maintain Patients confidentiality at all times.
- Communicate with Physicians/Nurse/Staff as needed.
- Practice teamwork, service and respect for coworkers and patients.
- Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
- Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances
- Schedule appointments and diagnostic testing as needed
- Review and treat labs over the phone as needed
- Perform any other related duties as required or assigned.
Requirements
Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License.
Experience: Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.
Knowledge:
- Knowledge of basic computer skills
- Knowledge of medical terminology
- Knowledge proper patient care
- Knowledge of OSHA/HIPAA regulations
Skills:
- Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
- Skill in health information management by appropriately charting patient data.
- Skilled in appropriately taking vital signs and weights if needed.
- Skill intact and diplomacy in interpersonal interactions.
- Skill in understanding of patient education needs by effectively sharing information with patients and families.
- Phlebotomy and proper specimen handling.
Abilities:
- Ability to read, understand and follow oral and written instructions.
- Ability to file materials correctly when dealing with daily charts.
- Ability to be a team player.
- Ability to establish and maintain effective work relationships with patients, employees, and the public.