Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Multilingual, Multitasking, Problem Solving Skills, Sales, Telephone Skills, Telesales
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
Status: Part-time, Non-Exempt, potential to become full-time
Location: Remote
Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.
Knowledge, Skills and Ability
- Enthusiastic, assertive personality with customer service skills
- Strong listener with a sense of urgency to resolve issues or provide solutions
- Effectively communicate with customers and employees, bi-lingual is a plus
- Disciplined to follow schedules, policies, and procedures of British Swim School
- Able to multi-task using phone systems and appropriate computer programs.
Qualifications
- Minimum of two years of customer service and sales experience
- High School or some college education or equivalent experience.
- Must have quiet space without distractions for work
Job Type: Part-time
Salary: $20.00 per hour
Expected hours: No less than 20 per week
Experience level:
Shift:
- Day shift
- Evening shift
- Rotating shift
Schedule day range:
- Must have weekend availability
Work setting:
Work Location: Remote
This is a remote position.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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British Swim School of Bay Area