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Phone Console Operator

Jobot

Los Angeles, CA

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JOB DETAILS
SALARY
$21–$24 Per Hour
SKILLS
Call Centers, Call Volume, Communication Skills, Consulting, Critical Care, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Emergency Response, English Language, Establish Priorities, Health Insurance, Healthcare, Hospital, Legal, Life Insurance, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Multitasking, On Call, PBX Operator, Presentation/Verbal Skills, Radiology, Security Equipment, Telehealth, Telephone Skills, Vision Plan, Writing Skills
LOCATION
Los Angeles, CA
POSTED
Today
hospital call center operator 3+ Month contract in Los Angeles, CA. Opportunity!!!

This Jobot Consulting Job is hosted by: Robert Reyes
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $21 - $24 per hour

A bit about us:

Prestige Hospital System
Advancing new knowledge and improving health outcomes through research

Why join us?

Competitive compensation
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Schedule
Job Stability
Career growth
If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.

Job Details

Job Details:

Our healthcare organization is actively seeking a dynamic, highly skilled, and customer-focused Consulting Phone Console Operator. This vital role is responsible for handling a high volume of incoming calls to our medical centers, providing critical information to patients, and dispatching emergency response personnel as needed. The successful candidate will be a key player in our operations, ensuring smooth and efficient communication across all departments.

Responsibilities:

  • Answer and redirect an average of over 1 million incoming telephone calls per year to the UCLA Medical Centers.
  • Provide accurate patient information, department information, and on-call schedule information as requested by callers.
  • Process both routine and emergency calls, activating and dispatching emergency response personnel for all hospital and ambulatory areas during emergencies and disasters.
  • Handle calls for Faculty Answering Service clients and provide overflow call support for the ISS Customer Care line.
  • Monitor and report on various Emergency Alarm Systems and triage and report all Elevator Malfunctions.
  • Process urgent messages for the Radiology Department regarding Critical Test Results.
  • Adhere to all customer service initiatives, departmental and hospital policies, including operational, technical, and emergency protocols.
  • Take on additional tasks and duties as requested by management.

Qualifications:

  • Minimum of 2+ years of experience in a similar role, hospital switchboard/PBX operators preferred.
  • Excellent customer service, listening, attention to detail, and verbal and written communication skills.
  • Ability to communicate effectively with individuals at all levels, speak clearly and distinctly, and use proper English.
  • Ability to work in a fast-paced, high call-volume setting, prioritize and multi-task several duties simultaneously.
  • Ability to identify and escalate priority issues and remain calm and effective during emergency situations.
  • Ability to work on a self-directed basis with minimal supervision and adapt to evolving departmental and hospital policies and procedures.
  • Willingness to work overtime, weekends, holidays, and night shift when necessary.
  • Proficiency in operating a PC and navigating the internet, as well as Microsoft Office (Word, Excel, Outlook, SharePoint).
  • Knowledge of medical terminology is preferred.
  • Call center experience preferred.


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com