Case Management, Communication Skills, Computer Terminals, Data Entry, Document Management, High School Diploma, Information Technology & Information Systems, Interviewing Skills, Microsoft Excel, Microsoft Word, Multilingual, Multitasking, Office Equipment, Organizational Skills, Presentation/Verbal Skills, Translation Services, Writing Skills
- Review and verify documents and applications for accuracy and eligibility compliance.
- Prepare, scan, barcode, index, and upload documents into document management systems (OnBase/HEAPlus).
- Ensure all documents are accurately categorized under the correct eligibility type.
- Send notices and email communications related to document processing.
- Update and correct address information in agency systems as needed.
- Document, scan, and validate returned mail; sort and prepare it for further processing or research.
- Refer cases or documents to appropriate staff when necessary.
- Follow all administrative, office, and unit guidelines in daily tasks.
- Collaborate with translation services or bilingual staff when required.
- Maintain strong organizational skills and manage multiple tasks in a fast-paced environment.
- Utilize effective communication skills (oral, written, and listening) to interact with team members and other stakeholders.
- Use Microsoft Word, Excel, Google Workspace, and basic office equipment for data entry and case review.
- Adapt to new technologies and changing work environments as needed.
- Compile and submit accurate and timely reports as required.
Minimum Qualifications
- High School Diploma or equivalent.
- Local candidates only (Phoenix, AZ).
- Must pass background check and drug screening.
- Must be available for in-person interviews and able to start within two weeks of offer.
Preferred Experience
- Familiarity with office practices and document management procedures.
- Prior experience operating computer terminals for data entry and case management.E
Expert Technology Services