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Phoenix, AZ - IT - Service Now Technology Lead

Expert Technology Services

Phoenix, AZ(remote)

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JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Application Programming Interface (API), Atlassian JIRA, Authentication, Backlog Prioritization, Best Practices, Business Skills, Communication Skills, Government, JSON, Maintain Compliance, Onboarding, Purchasing/Procurement, REST (Representational State Transfer), Release Management/Engineering, Requirements Management, Scripting (Scripting Languages), Security Assertion Markup Language (SAML), Security Compliance, ServiceNow, Single Sign-On (SSO), Sprint Planning, Standup Meetings, Statement of Work (SOW), System Integration (SI), Systems Administration/Management, Technical Analysis, Technical Leadership, Technical Support, Technical Writing, Technical/Engineering Design, Test Requirements, Testing, Vendor/Supplier Evaluation
LOCATION
Phoenix, AZ
POSTED
6 days ago
Job Summary ServiceNow Technical Lead (AtoZ Arizona Portal)

- Serve as primary technical owner for the AtoZ ServiceNow implementation, ensuring platform quality, performance, and scalability.
- Oversee and manage technical backlog in Jira, including enhancements, bugs, maintenance, and modernization tasks.
- Review and validate solution architecture, workflows, and technical decisions from vendor development teams.
- Provide hands-on configuration/development support for troubleshooting and validating platform behavior.
- Act as main technical point of contact between AtoZ, maintenance, and vendor development teams.
- Review vendor designs, technical documentation, and solutions to ensure alignment with best practices and program goals.
- Participate in procurement cycles by evaluating vendor SOW responses and technical proposals.
- Support agency onboarding with technical expertise on ServiceNow features (notifications, workflows, catalog use, routing).
- Collaborate with Identity Platform and agency tech teams to ensure successful authentication, attribute flow, and notifications.
- Translate business priorities into technical execution plans in partnership with the Program Manager.
- Lead planning for platform upgrades, modernization, and release cycles.
- Ensure compliance with accessibility, security, and state technology policies and standards.
- Actively participate in agile ceremonies such as Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
- Prepare technical stories, acceptance criteria, and testing requirements.
- Maintain technical documentation including diagrams, workflow maps, and configuration details.
- Recommend and implement improvements for platform stability, performance, and scalability.
- Stay updated on ServiceNow roadmap and new platform capabilities.

Required Qualifications:
- 5+ years ServiceNow experience (developer, architect, or technical lead).
- Experience with ServiceNow Public Sector Digital Services (PSDS) modules.
- Strong knowledge of ServiceNow architecture, configuration, scripting, and best practices.
- Experience overseeing vendor/external technical teams.
- Ability to translate business requirements into technical execution.
- Strong communication skills for both technical and non-technical audiences.

Preferred Qualifications:
- Experience with ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub.
- Agile/iterative development experience.
- Understanding of integrations, identity (SSO, OIDC, SAML), APIs (JSON, REST).
- Experience in government/public sector environments.
- Involvement in technical evaluations during procurement.
- Knowledge of platform upgrade/release management.
- Experience with cross-system integrations and technical documentation.

Location & Work Details:
- 100% remote, but must be local to Phoenix, AZ and available for in-person interviews.
- Must be eligible to convert to a full-time employee; no visa sponsorship.
- Must pass background and drug screening.

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Note: This summary can be adjusted for a resume, job posting, or intake purposes as needed.

About the Company

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Expert Technology Services