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Phoenix, AZ - IT - AZSOS - Information Technology Division (IT) - Technical Support - Senior Helpdesk Administrator

ABCS Inc

Phoenix, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Amazon Web Services (AWS), Computer Hardware, Computer Networks, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Firewalls, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Internet Application, Microsoft Active Directory, Microsoft IIS Web Server (Internet Information Services), Microsoft SharePoint, Network System Hardware, Operating Systems, Scripting (Scripting Languages), Server Programming/Applications, Software Administration, Software Development, Software Installation, System Operations, Technical Support, Windows PowerShell
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.


Knowledge and Experience

" Minimum 3-5 years working experience in an IT field

" Customer service and interaction

" Intune

" O365 Experience (including OneDrive, Office products, SharePoint, etc.)

" Familiarity with software installation

" PowerShell commands and scripting experience

" Experience with Active Directory, DNS, and DHCP

" AWS SysOps and infrastructure/architecture

" PowerShell scripting and automation

" Palo Alto firewall

" IIS

" Intune Administration

Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs

Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.

About the Company

A

ABCS Inc