Phillips 66 - Store Associate

The Store Associates are responsible for delivering an exceptional buying experience to customers, ensuring that service, food, and car wash standards are consistently met. This role involves efficiently operating each shift in accordance with company policies, providing quick and friendly customer service, and maintaining the highest quality standards in a welcoming environment. The Sales Associate role applies to first, second, and third shift employees, whether full- or part-time, and reports directly to the store manager.

Get Paid Weekly – Your Hard Work, Rewarded Faster!

RESPONSIBILITIES BY COMPETENCY: (bolded text denotes an essential function of the position)

Business Results Orientation

• Accurately account for all cash income, including register funds, credit/debit cards, lottery/lotto, car wash sales, vacuum income, and record any cash variance in accordance with cash handling policies
• Maintain a clean and visually appealing convenience store, including the lot and bathrooms
• Ensure all vendors are properly checked in according to company policy and complete all transactions through the register as per company guidelines
• Ensure store merchandise is properly stocked on shelves and in coolers
• Increase food sales and monitor food waste by tracking food logs and following trends
• Adhere to all city, county, and state health department regulations
• Work diligently to correct safety deficiencies in a timely manner
• Inform the Supervisor or Manager of unsafe conditions and behaviors, recommending corrective actions
• Follow food service protocols, including temperature logging, food rotation, and proper disposal of expired food
• Observe shift operating hours at all times and follow the posted work schedule unless a change is arranged with the Supervisor
• Accurately post hours worked on the computer and sign all necessary documentation
• Maintain regular attendance and adhere to designated safety practices
• Follow all company policies and procedures as outlined in the Policy/Training Manual or other guidelines
• Perform other duties not listed as required

Communication

• Assist the supervisor in meeting daily, weekly, and monthly reporting and information requirements
• Ensure all communications with customers, suppliers, vendors, and co-workers are professional and appropriate
• Advise the Supervisor of any personnel situations or policy violations that negatively impact store operations
• Ensure the Supervisor is informed of all sales, cash, or operating discrepancies, food hazards, equipment issues, and food log discrepancies, and report any sales and/or waste that is out of range in a timely manner
• Communicate both positive and negative customer feedback

Customer Service Orientation

• Meet all customer needs efficiently and effectively by providing superior customer service
• Exhibit a professional, customer-friendly, and helpful attitude while on the job
• Use suggestive selling techniques, such as sampling, and educate customers that our food is prepared fresh and locally daily
• Offer an exceptional experience to our customers by serving a unique, fresh food offering and following food SOPs
• Educate team members on products and procedures during shifts
• Complete checklists, including logs and prep work for the next shift
• Report to work in a clean company uniform and in accordance with appearance standards, including appropriate headwear as defined in policy
• Demonstrate a strong sense of urgency, ownership, and pride in addressing customer needs.
• Promote food sales throughout all store operations
• Offer each customer a proper close by thanking them or inviting them to return
• Execute a complete transaction, including a suggestive sell and counting back the customer’s change

Developing Talent

• Offer assistance, support, and feedback to other team members
• Set an example for other employees that aligns with the company’s mission statement
• Strive to improve personal and team performance in suggestive sales techniques, especially with food sales
• Complete required training to meet regulatory compliance and company guidelines

Safety

• Attend and participate in safety meetings
• Work diligently to correct safety deficiencies in a timely manner
• Complete required safety training for the position and follow all safety policies and procedures
• Inform the Supervisor or Manager of unsafe conditions and behaviors, recommending corrective actions
• Report all work-related injuries immediately
• Cooperate with the medical provider, follow the treatment plan, and adhere to the Return-to-Work Program
• Work to avoid preventable accidents
• Complete safety checklists as assigned
• Use Personal Protective Equipment (PPE) as appropriate

Technical Expertise

• Operate the cash register and complete all necessary paperwork efficiently and accurately
• Adhere to all city, county, and state regulations regarding age-restricted products and health department standards
• Complete shift cleaning checklists for both inside and outside responsibilities
• Perform regular maintenance checks to ensure proper performance of all equipment
• Follow all company cash handling, safety, and security policies and procedures
• Develop and maintain knowledge of how to change gas prices after receiving information from the Manager or Territory Manager
• Check equipment for proper performance and advise the Supervisor immediately of any maintenance problems
• Maintain an understanding of store food equipment and how to service and maintain it
• Adhere to all Wallis Companies safety policies and report all safety incidents to the supervisor immediately

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

QUALIFICATIONS

(bolded font denotes an essential qualification of the position)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:                              High school diploma or equivalent 

Experience:                             No experience required

Language Skills:                     Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,

customers and the general public.

Skills and Abilities:              (May be representative but not all-inclusive of those commonly associated with the position)

                                                • Extraordinary customer service skills and a passion for serving customers

                                                • Self-motivated with a strong sense of ownership for the success of the food program

                                                • Persuasive, with expertise in suggestive selling techniques

                                                • Ability to handle multiple priorities and thrive in a fast-paced environment

                                                • Strong analytical skills with the ability to problem-solve and offer solutions to management

                                                • Proficient in basic math for calculating orders

Technology, Tools,

And Equipment:                    • Computer, Microsoft Office, Telephone

                                                • Knowledge of iPad and Android usage

                                                • Proficient in operating other food service and convenience store equipment

                                                • Copy/Print/Fax Machine

                                                  (Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be   established to complete essential job functions)

Certificates, Licenses

and/or Registrations:             • Serv-Safe Certification

Other:                                      Hepatitis A Vaccination (where required)

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  This job description does not establish a contract for employment. INDOTR123