Pharmacy Technician - Sales

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.

• • Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

  • • Obtains prescriptions and other medical documents from providers for new and/or renewal customers

    Job Responsibilities:

    • • Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary

      • • Discusses company's products and services with providers, nurses, and customers

        • • Educates providers and nurses on Nebulizer machines and meds

          • • Submits required documentation to physician office for completion of sales/reimbursement requirements

            • • Secures prescriptions, CMNs, and medical documents for customers, including special projects

              • • Reviews medical records merges all prescriptions and medical documentation for RPh approval

                • • Responsible for entry of prescriptions and final review of all completed orders

                  • • Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services

                    • • Records customer information and maintains database by obtaining, entering, and verifying required data

                      • • Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards

                        • • Facilitates process by communicating/sharing information with appropriate internal and external contacts

                          • • Provides customer follow-up as required

                            • • Contributes to departmental objectives by accomplishing required production goals and sales results

                              • • Maintains an acceptable level of new starts and approved orders

                                • • Accurately records all shipments and orders

                                  • • Ensures quality service by following departmental and company policies, procedures, and standards

• • Strong phone and computer etiquette

  • • Strong verbal and written communication and skills

    • • Proficiency in Microsoft Office applications

      • • Adequate typing skills (30wpm)

        Education and Experience:

        • • Graduate from an accredited high school or equivalent

          • • Medical industry knowledge beneficial

            • • Must have prior computer experience

              • • Minimum of one-year clerical/office experience

                • • Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe

                  Physical Demands:

                  The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.