Pharmacy Technician (Must have call center experience)

Job Title: Pharmacy Technician (Call Center) – Specialty Pharmacy Operations
Company: A-Line Staffing Solutions

Pay rate: $22 an hr
Location: Cary, NC 27513 (Onsite)
Pay: $22.00/hour (W2)
Schedule: Full-time, 40 hrs/week

• Training (onsite): Mon–Fri, 9:00 AM–6:00 PM
• Regular schedule: Mon–Fri, 11:30 AM–8:00 PM
• Possible: Rotating Saturday ~1x/month (weekday off)
  Contract: Temporary with potential to convert to permanent (based on metrics & attendance)
  Openings: 10
  Start: ASAP
  Perks: Onsite gym; holidays off (unpaid)

Job Summary

A-Line Staffing is hiring Pharmacy Technicians (Call Center) to support Pharmacy Operations in a high-volume specialty pharmacy environment in Cary, NC . In this role, you’ll handle inbound/outbound patient and provider calls, coordinate refills and deliveries, verify insurance details, and document updates in pharmacy systems—while delivering professional, empathetic customer service.

This is a temp-to-perm opportunity for candidates who consistently meet performance metrics and attendance expectations , with hybrid eligibility possible after 90–120 days once guidelines are met.

What You’ll Do

• Handle inbound/outbound pharmacy calls (prescription status, refills, delivery coordination, payment scheduling)
• Update patient profiles accurately and document concise progress notes in pharmacy systems
• Verify insurance information and assist with claims-related inquiries
• Route clinical questions to pharmacists/nurses when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinical staff
• Provide high-quality, empathetic service to patients, clinicians, and clients
• Support workflow by reducing non-clinical interruptions to the pharmacy team

• Requirements (Must Have)

  • High School Diploma or GED
  • 1+ year of call center and/or customer service experience
  • Strong verbal and written communication skills
  • Comfortable working onsite daily during training and initial employment period
  • Proficiency with Microsoft Office
  • Strong attention to detail and professional phone etiquette
  • Ability to show empathy when speaking with patients
  • Reliable transportation
  • Cell phone required (used for daily login/authentication)
  • Able to maintain strong attendance (especially during the first 90 days)

  Preferred Qualifications

  • Associate degree
  • Pharmacy technician experience (a plus, not required)
  • Healthcare/medical office experience and/or medical terminology
  • Insurance verification, medical claims, or similar experience

  Screening Questions (include in application)

  1. Do you have reliable transportation?
  2. Do you have a cell phone (required for daily authentication/login)?
  3. Are you able to train/work in the office daily?
  4. Will you need time off within the first 90 days for any reason?
  5. Have you had challenges with your attendance in the past? If yes, what challenges did you have?

  How to Apply

  Apply to this posting and we’ll contact qualified candidates quickly.