Pharmacy Partner Coordinator

• Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to:
• Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)
• Identify orders pending shipment on a daily basis with appropriate follow up and resolution
• Document all pertinent information and data discovery according to operating procedures
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners
• Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected
• Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated
• Act as intermediary for external pharmacy shipping partners:
• Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location
• Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery
• Resolve issues that may prohibit a shipment from progressing as expected
• Manage all aspects of internal claims of potential incidents, including but not limited to:
• Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
• Report required incidents in Healthicity
• Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues
• Review daily reporting to ensure the business is on target to meet and exceed outcomes
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws

• At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
• High school diploma or GED required, Bachelor's degree strongly preferred
• Exceptional verbal and written communication skills
• Strong analytical thinking, sound judgment, and a solid operational mindset.
• Commitment to delivering exceptional patient care
• Ability to collaborate effectively within team and cross-functionally
• Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
• Experience with Google Suite
• Experience mentoring or informally training other employees is a plus
• Qualities for PPC that the Hiring Manager is looking for:
• Along with background/experience and demeanor - no negativity about employers/employees/managers, etc
• Candidates who naturally take responsibility, even when something isn't "technically theirs."
• Identifying and solving a problem before it escalated.
• Comfort working within some unstructured systems and/or ability to pivot, as needed (Comfort with ambiguity). Able to operate without constant oversight.
• Strong documentation habits and ability to explain complex issues simply.
• Good judgment about what they can solve vs. what needs escalation.
• Ability to manage volume without dropping details.
• Structured thinking and pattern recognition.
• Root-cause orientation (not surface-level fixes).
• Calm under stress.
• Experience managing cross-functional or partner expectations.
• Willingness to share knowledge.

• Here are the higher level differences we should look for (for IC4):
• Provides structured onboarding guidance and coaches others to increase impact
• Evaluates team execution vs. goals and SLAs
• Removes blockers for the team (not just themselves)
• Improves workflows beyond their immediate team/pod
• Identifies risks and gaps before they impact others
• Solves the most complex, multi-system problems end-to-end and leads the most complex cross-functional cases
• Enables progress when conditions are outside control
• Owns partner relationships during complex escalations
• Handles research-heavy, ambiguous situations
• Proactively identifies issues before they escalate
• Prioritizes accuracy vs speed intentionally
• Focuses efforts where they make the biggest difference
• Proactively involves the right stakeholders
• Responds constructively to shifting priorities

Perks:

• Health Benefits, 401 K

• Holiday pay

• Overtime eligible

• Casual dress code

• Free Snacks

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. We have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.