Pharmacy Operations Lead Fulfillment Center

Walgreens

KENT, WA

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JOB DETAILS

SKILLS

Biotech and Pharmaceutical, Call Centers, Coaching, Computer Mouse Hardware, Computer Skills, Continuous Improvement, Corporate Policies, Distribution Operations, English Language, Establish Priorities, Federal Laws and Regulations, Futures, Geography, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, High School Diploma, Inventory Management, MFC (Microsoft Foundation Class) Library, Maintain Compliance, Onboarding, Operational Support, Operations, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Pharmacy, Prescription Drugs, Quality Assurance, Quality Metrics, Regulatory Compliance, Regulatory Requirements, Retail, Safety/Work Safety, Startup, State Laws and Regulations, Team Lead/Manager, Technical Leadership, Technical Support, Time Management, Training Program, Web Browsers

LOCATION

KENT, WA

POSTED

29 days ago

**Job Description:** **Job Summary:** The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards. **Job Responsibilities:** + Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment. + Deploys and guide team members on the floor to meet productivity and service expectations, providing direction and coordination. + Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards. + Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately. + Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices. + Builds and maintains strong working relationships with internal teams, support teams, and other partners. + Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist. + Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance. + Supports inventory processes such as ordering, unpacking, organizing, and storing + pharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items. + Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center. + Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration. + Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals. + Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations). About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1819025BR **Title:** Pharmacy Operations Lead Fulfillment Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 19920 66TH AVE S,KENT,WA 98032 **Full District Office Address:** 19920 66TH AVE S,KENT,WA,98032-00000-01412-M **External Basic Qualifications:** + High school diploma/GED + Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico). + Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online) **Preferred Qualifications:** + Experience in pharmacy operations, distribution, fulfillment, or other related healthcareenvironments. + Familiarity with Walgreens pharmacy systems and workflows. + Strong problem-solving skills with the ability to handle escalated issues. We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits. **Shift:** **Store:**

About the Company

Walgreens

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise. At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis. Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance. Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

WEBSITE

https://www.walgreens.com/