Contributes to the Customer Service job family in a support capacity. Completes output documents analyses product in specific work area to appropriate time and quality targets.
Responsible for investigating and resolving escalated and complex customer service issues, calls, and complaints. Obtaining necessary information from policies, procedures, or practices.
May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Handles more complex issues requiring research and follow-up with customer.
Must have thorough technical knowledge of assigned products and excellent communication skills. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Customer Service.
As a Specialty Pharmacy Liaison, you will support patients and clinical teams by coordinating medication access, promoting adherence, and serving as a trusted partner throughout the specialty medication journey.
Working onsite in clinical environments, you will help strengthen communication between providers, patients, and pharmacy teams to ensure a seamless and compassionate care experience.