Pharmacy Applications Support Specialist - Full-Time - Day

Essential Functions:

• Develops and revises the Electronic Health Record (EHR), dispensing cabinet, carousel databases as necessary when new drugs and/or processes are introduced into the Pharmacy. Appropriately documents changes. Participates in the implementation of new technology.
• Analyzes hardware and/or software failures and takes corrective action.
• Investigates new functionality with existing software and implements processes to utilize the functionality.
• Participates in the planning process for new technology and tests the impact of changes to the System pharmacy technology.
• Uses reports from pharmacy technology to monitor and improve departmental workflow and productivity.
• Trains pharmacy and nursing employees in proper use of pharmacy technology
• Controls and monitors access of users to the dispensing cabinet. Adjusts privileges as responsibilities change as notified by Human Resources.
• Updates drug cost information in EHR which influences the patient charges. Researches pharmacy billing errors in the EHR and provides information to billing personnel.
• Implements and maintains databases of users and area templates for floorstock ordering system.
• Monitors CII safe activity/performs monthly inventory and follows up on dispensing cabinet narcotic activities.

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodologies that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.