PFD Eligibility Technician 1/2 (046053M)

PFD Eligibility Technician 1/2 (046053M)

Salary

$21.86 - $24.62 Hourly

Location

Juneau, AK

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

54162

Department

Revenue

Division

Permanent Fund Dividend

Opening Date

06/09/2026

Closing Date

6/22/2026 5:00 PM Alaska

Division

Permanent Fund Dividend

Position Open To

Alaska Residents Only

Bargaining Unit

General Government

Range

10/12

• Description
• Benefits
• Questions

Job Description

The Permanent Fund Dividend Division of the Alaska Department of Revenue is recruiting for multiple PFD Technician 1/2 positions in Juneau, Alaska!

This position is open to Alaska residents only.

The definition for Alaska residency can be found here.

You must meet this requirement to be considered for this position.

What You Will Be Doing:

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the programs governing Statutes and Regulations. This position spends most of the day interacting with Alaskas diverse population, making sure everyone gets the assistance they need.

Our Mission, Values, and Culture:

The Division's mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect.

PFD Technicians directly contribute to the Divisions mission by being a team player, communicating respectfully with Alaskans to ensure eligible Alaskans receive timely dividends.

Benefits of Joining Our Team:

The Permanent Fund Dividend Division is a state agency most Alaskan's interact with. Team members influence public opinion on state service. Joining our team will help develop and enchance skills such as; attention to detail, customer service, understanding and explaining complex statutes and regulations as well as building research skills.

• Monday through Friday 8 AM to 4:30 PM workday (no night or weekend shifts)

• 12 paid holidays, health insurance, free retirement planning

• 157.5 hours paid leave yearly with an increase after two years

• Telework opportunities after completion of probation

The Working Environment You Can Expect:

Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau, close to shopping, dining, hiking trails, and the waterfront.

The workspace offers an open floor design that allows natural light into the office. The Permanent Fund Dividend team is a collobrative workgroup that welcomes ideas and promotes professional development.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Minimum Qualifications

PFD Technician 1 Minimum Qualifications (Range 10)

High school graduation or GED

And

Six months of journey level clerical work.

PFD Technician 2 Minimum Qualifications (Range 12)

High school graduation or GED

And either

The successful completion of the PFD Tech 1 flexible training plan criteria

OR

One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.

OR

Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

Additional Required Information

PLEASE READ THE FOLLOWING CAREFULLY

REQUIRED OF ALL APPLICANTS

• List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.
• Last two (2) performance evaluations. If unavailable, supervisory letters of recommendation can be substituted.

BACKGROUND CHECK

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

FLEXIBLY STAFFED

This position is flexibly staffed. This vacancy may be filled at either the 1 or 2 level, depending on the applicants training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level the position is hired at. If filled at Level 1, promotion to the Level 2 will occur upon successful completion of the probationary period and required training, as well as the applicant meeting the minimum qualifications of the higher job class.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Christina Strahm, PFD Specialist

Email: christina.strahm@alaska.gov

Phone Number: 907-500-0305

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatmans Union
• Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01

This position is flexibly staffed and may be filled at the PFD Eligibility Technician Level 1 or Level 2. Please indicate which level(s) to which you are applying. Important note: You may only be considered for the levels in which you indicate. It is recommended that you apply for all levels.

• PFD Eligibility Technician Level 1
• PFD Eligibility Technician Level 2
• Both PFD Eligibility Technician Levels 1 and 2

Required Question

Employer State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/