Pet Resource Assistant

Pet Resource Assistant

Salary

$35,897.23 Annually

Location

2020 Forest Street, Jacksonville, FL

Job Type

Civil Service

Job Number

2026-07153

Department

OFFICE OF ADMINISTRATIVE SERVICES

Opening Date

06/17/2026

Closing Date

7/2/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

Animal Care and Protective Services is actively seeking a Pet Resource Assistant.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This is technical work in providing community members with resources and support to help them keep their pets, thereby reducing pet surrenders to the shelter. Work involves scheduling intake based on adoptability, shelter capacity, and appropriate pathways. This role will also handle and coordinate stray intake following shelter best practices to reunite pets with their owners before they enter the shelter. Work requires knowledge of the applicable laws, techniques, methods, and procedures, as well as the use of specialized skills which are acquired through a combination of training and on the job experience. Work schedule involves flexible hours, including evenings, weekends, and holidays. Work involves differing situations requiring the use of judgment in search for solutions or new applications within ones' known experiences. Operates standard office equipment such as personal computers. Work is performed in office and in the field, including direct interaction with pet owners and their pets and exposure to various weather conditions during community outreach activities and events. The physical demands are moderate and consist of lifting animals and supplies weighing up to 50 pounds. Work is performed under general supervision where the work assignments are varied and, although subject to standard procedures, practices, and the worker is permitted some latitude to set own priorities subject to supervisor's approval.

Examples of Work

• Provides community members with resources, guidance, and support to assist them in keeping their pets in their homes.
• Assesses situations where pets must be surrendered to determine the most appropriate intake scheduling based on adoptability, shelter capacity, and available pathways.
• Coordinates and schedules pet intakes, working closely with shelter staff to manage capacity and optimize outcomes for the animals.
• Collaborate with other departments, including animal care, veterinary services, and adoption teams, to facilitate smooth transitions for incoming pets.
• Maintains accurate records of all interactions, resources provided, and intake schedules in the shelter management system.
• Assists in the development and distribution of educational materials and resources related to pet care, behavior, and retention strategies.
• Provides excellent customer service to community members, addressing their needs and concerns with empathy and professionalism.
• Participates in community outreach events and activities to promote the resources and services of the Pet Resource Center.
• Reports to work location during emergency circumstances such as actual and anticipated natural and man-made disasters.
• Performs euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol.
• Operates standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment.
• Maintains accurate records of outreach activities, contacts, and event outcomes; ensure data is properly documented and utilized for future planning.
• Operates a motor vehicle.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of animal care, behavior, and welfare issues, including strategies for pet retention.
• Knowledge of standardized work routines and procedures used to handle, care for, and identify a variety of animals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to communicate effectively through verbal and written communication.
• Ability to prepare and maintain records, data entry for reporting.
• Ability to pay attention to details, organize and follow through on assigned tasks.
• Ability to provide compassionate service to diverse community members.
• Ability to manage multiple tasks and priorities effectively using strong organizational and project management skills.
• Ability to build and maintain relationships with diverse stakeholders.
• Ability to perform euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol.
• Ability to remain patient and professional in dealing with customers and volunteers.
• Ability to operate standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment.
• Ability to operate a motor vehicle.

Open Requirements/Supplemental Information

• One year of education and/or experience in an animal field, social service, or customer service field.

LICENSING/CERTIFICATION/REGISTRATION:

• Euthanasia Technician Certification must be obtained prior to completion of probation and must be maintained.
• Must possess and maintain a valid driver's license during employment in this class.
• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

OTHER REQUIREMENTS:

• The probationary period for this class is six months.
• This classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville's Drug Free Workplace Policy (0401).
• ACPS is part of the City of Jacksonville's emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email:VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

The budgeted annual salary for this position is $35,897.23 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

• Yes
• No

04

This position requires a rotating schedule. A portion of the schedule may involve working evenings, weekends, and holidays. Are you able to commit to this type of schedule?

• I am able to work this type of schedule.
• I am able to work evenings and weekends only.
• I am able to work Monday - Friday only.
• None of the above.

05

ACPS is part of the City of Jacksonvilles emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Are you able to comply with this requirement?

• I will be able to work during an emergency.
• I have circumstances that would prohibit me from working during an emergency.
• None of the above.

06

Do you understand the work is performed in an animal shelter environment, where there are some risks and hazards due to the handling of vicious, ill, infectious, and rabid animals, and exposure to offensive odors, chemicals, and other airborne nuisances?

• Yes
• No

07

Do you understand the physical demands consist mainly of sitting, standing, walking, transporting animals, and lifting and controlling animals and/or objects weighing 50 pounds or more?

• Yes
• No

08

Do you understand that you will be required to safely and humanely lift, handle, or restrain animals, including injured, fractious and non-socialized animals, weighing 50 pounds or more which may be of an unpredictable, potentially dangerous nature?

• Yes, I am able to lift 50 pounds or more.
• I am able to lift up to 45 pounds.
• I am able to lift up to 30 pounds
• I am able to lift up to 20 pounds.
• None of the above.

09

Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.

• I have read the above statement and understand what is required.

10

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

11

Do you have one year of education and/or experience in an animal field, medical field, or customer service field?

• Yes
• No

12

Provide a detailed description (at least 3-4 complete sentences) of your experience.

13

Indicate the organization(s) you worked for where you gained this experience.

14

Do you understand this classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonvilles Drug Free Workplace Policy (0401)?

• Yes, I have read and understand the statement above.
• No

15

Euthanasia Technician Certification is required to be obtained during the probation period and must be maintained throughout employment. Are you willing to obtain this certification?

• Yes, I am willing to obtain this certification.
• I currently possess a valid Euthanasia Technician certification.
• None of the above.

16

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Drivers License
• GA Class A Commercial Drivers License (CDL)
• GA Class B Commercial Drivers License (CDL)
• GA Class C Commercial Drivers License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Drivers License.

17

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Device
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

18

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

19

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

20

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

21

I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my drivers license.
• No, I do not wish to give consent to the City of Jacksonville to check my drivers license.
• I do not possess a valid drivers license.

22

Provide your full Drivers License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver's license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

23

Did you see this job posted on any of the below sites?

• Handshake
• Humane Society of the United States
• Jacksonville Veterinary Medical Society
• University of Florida
• None of the above.

24

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you dont live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

25

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer City of Jacksonville

Address 117 W. Duval St.

Suite 100

Jacksonville, Florida, 32202

Website http://www.coj.net/departments/employee-services.aspx