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Pet Parent Relationship Manager

Dogtopia of Limerick

Royersford, PA

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JOB DETAILS
SKILLS
Animal Care, Childcare, Coaching, Customer Satisfaction, Customer Support/Service, Organizational Skills, Performance Reviews, Pricing, Relationship Management, Safety Standards, Sales, Sales Presentation, Schedule Development, Scripting (Scripting Languages), Spa Services, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Up-Selling, Web Site Monitoring
LOCATION
Royersford, PA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Free food & snacks
  • Training & development
  • Company parties
  • Flexible schedule
  • Opportunity for advancement

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who
understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in
our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!
What a bonus!
What we offer: Let’s look at what Dogtopia does for you!
• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Core Competencies
• Percentage of leads converted to Meet & Greets
• Percentage of Meet & Greets converted to sales
• Retention of and frequency of daycare visits
• Assist in increasing customer satisfaction ratings
• Always striving to up-sell!
• Consistent and timely attendance
• Website monitoring
• Manage web inquires

Qualifications
• Must love dogs
• Sales and Customer service experience
• Ability to work flexible hours
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills
• Able to work within a structure, but to think and act flexibly when needed

Personal Characteristics
• Proactive- results focused, self-started, anticipator
• Quick thinker
• Emotionally intelligent
• Just do it focus
• Fun-loving
• Rapport builder
• Active listener
• Must love dogs

Sales Initiatives
• Convert lead calls to Meet & Greets
• Schedule Tours/Meet & Greets
• Conduct follow-up calls with leads that did not schedule
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Express in actions to pet parents our Dogtopia-isms
• Enter completed registration forms – review for completeness
• Assist in creating staff schedules and helps monitor daily schedules
• Maintains optimum staffing and development with all employees, handles callouts accordingly
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Help coach the team on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Customer Service and Presentation
• Practice the 3 Ss (smile, story and satisfaction)
• Always finding new ways to improve the Meet & Greet tour scripts
• Conducts walk-in and scheduled tours of facility
• Complete pet parent’s new client forms

Be knowledgeable on pricing and services
• Respond to web inquires as soon as possible but within one business day
• Answer all questions/concerns/complaints with urgency and care
• Assist with customer check in and check out
• Assist with appointment setups
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

About the Company

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Dogtopia of Limerick