Permitting Technician I - Customer Service

Permitting Technician I - Customer Service

Salary

$19.68 - $27.55 Hourly

Location

Dade City & Land O Lakes & New Port Richey & Wesley Chapel, FL

Job Type

Full Time

Remote Employment

Remote Optional

Job Number

14167-0726

Department

Building Construction Services

Division

Central Permitting

Opening Date

07/31/2026

Closing Date

8/6/2026 11:59 PM Eastern

Salary Range

$19.68 - $27.55

Pay Grade

N33 (Non-exempt position)

Salary Disclosure

Pay rates are based on education, skill, experience level and internal equity.

• Description
• Benefits
• Questions

General Description

JOIN OUR TEAM AS A PERMITTING TECHNICIAN I - CUSTOMER SERVICE

This role involves responsible clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County. Provides a professional and courteous response via telephone and on-line.

Essential Job Functions

Answers customer questions concerning which construction activities and projects require permitting. Assists citizens with inquiries, complaints, investigations, billing questions and account information. Provides specific information about procedures, regulations, fees, ordinances, permits, plans, billing, licensing services and codes.

Determines the types of permits required for construction activities and projects proposed by applicants. Accepts and reviews permit applications for completeness and accuracy. Verifies property Parcel Identification Numbers and job site street addresses. Identifies what reviews must be completed by Pasco County before a permit may be issued and identifies the office responsible for performing the review. Determines approvals from other government agencies and makes referrals as necessary. Calculates review fees and notifies applicant. Prepares procedures for processing permit applications. Expedites the processing of permit applications where problems have been identified. Processes monetary transactions and balances out all monies collected against accounting screens. Establishes and maintains files and records. Performs data entry and retrieval using a computer software application. Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of general office practices and procedures.
• Ability to use computer systems in researching reference files.
• Knowledge of Pasco Countys policies and procedures concerning application review and permit issuance.
• Familiarity with the construction trades and real estate.
• Ability to interpret construction plans, deeds, and site plans.
• Ability to answer questions and review permit applications in a customer service environment.
• Ability to make decisions and work without close supervision.
• Ability to operate a personal computer, calculator and other office equipment.
• Have good phone etiquette.

Minimum Requirements

PHYSICAL SKILLS/WORKING CONDITIONS: Ability to communicate effectively using verbal, written, and visual communication. This position works primarily remote and is predominantly sedentary.

• Note: Upon staffing shortages employee must be prepared to work in one of the other outer offices and provide their own transportation. Also, upon Emergency Operations Center Activation, employees must be prepared to work additional hours and job duties

EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies. One (1) year of experience in customer service duties involving frequent public contact.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida drivers license. Notary public or ability to obtain commission as a notary public within nine (9) months from the date of hire is preferred.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS PREFERENCE: Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATIONS TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Which best describes the years of experience you have in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05

Which best describes the years of experience you have in customer service duties involving frequent public contact?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

06

Do you possess a valid Florida drivers license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

07

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

08

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

09

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

10

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

11

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

12

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

13

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.

Required Question

Employer Pasco County

Address 7536 State Street

New Port Richey, Florida, 34654

Phone (727) 847-8030

(727) 847-8103

Website http://www.pascocountyfl.net