Permit Specialist 2
Location: 440 Court Street, Clearwater
Schedule: Monday - Friday, 8am to 5pm
This role performs advanced paraprofessional technical work focused on superior customer interaction with residents, contractors, private providers, and business owners. The position also includes supporting customer walk-up, email and telephone technical support, public records support, and significant internal staff interaction requiring the highest degree of professionalism. Permitting support and tasks require a general knowledge base of when a permit is required, what type of permit(s) is required and a basic understanding of Florida Building code trades (mechanical, electrical, plumbing and gas) to identify types of permits and potential subcontractors. This position includes tasks from permit intake, completeness review, zoning compliance with the Land Development Code, permit distribution, plans coordination including final fees, contractor license verification and issuance of a permit (full permit cycle) for residential, commercial and private provider permits; includes providing support to the Permit Specialist 1 staff.
What You Would Do?
Assists customers by responding to requests for applications and offers instruction on how to complete permit application packages answering inquiries regarding permits, requirements, fees, and overall permit processes;
Communicates with and assists customers and applicants in all aspects of the permit cycle, zoning questions, records requests, and online technical support;
Support call center options in assisting residents, business owners, property managers, real estate professionals and others;
Receives and performs initial completeness review of permit applications on behalf of the building department;
Reads and interprets permit plans, surveys, and architectural or engineering plans;
Refers applicants' questions to technical and professional staff responsible for subject matter reviews;
Contacts applicants and replies to applicants' inquiries about the status of construction permit applications;
Operates a personal computer for data entry and retrieval and routine information terminal operations;
Receives guidance and completes training to develop the capability to perform more advanced assignments and tasks;
Performs other related job duties as assigned.
What Do You Need To Have?
High School diploma or an acceptable equivalency diploma (GED and two (2) year of experience in an organization providing regulatory services of permitting, licensing or inspections or an equivalent combination of education and experience.
Additional Qualifications
Knowledge, Skills and Abilities
Knowledge of the county's common permit types for building, electrical, plumbing, and mechanical permits;
Knowledge of the Land Development Code at a basic level;
Knowledge of basic construction drawings, blueprints, and maps;
Knowledge of Business English, arithmetic and spelling;
Ability to apply computer applications and software;
Ability to meet the public using tact, communication skills and job knowledge to assist with applications and answer inquiries;
Ability to explain common codes and requirements for building permits to citizens, both in person and by telephone;
Ability to maintain clear and accurate records and to make difficult arithmetical computations accurately;
Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports;
Ability to perform mathematical computations, analyze data, and prepare reports based on findings, and communicate technical information, orally or in writing, in a manner understandable to contractors, consultants, superiors, staff personnel, and the public;
Ability to establish and maintain effective working relationships with construction community, superiors, fellow employees, and public.
Want To Learn More?
Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.
Permit Specialist 2, C21