Permit Service Specialist (COMMUNITY DEVELOPMENT - PLANNING)

Permit Service Specialist (COMMUNITY DEVELOPMENT - PLANNING)

Salary

$48,166.65 - $68,059.37 Annually

Location

10770 W Oakland Park Blvd. Sunrise, FL, FL

Job Type

Full Time

Job Number

2026-177

Department

COMMUNITY DEVELOPMENT

Division

PLANNING & ENGINEERING

Opening Date

07/01/2026

Closing Date

7/31/2026 11:59 PM Eastern

Bargaining Unit

FOPA

• Description
• Benefits
• Questions

Description

NATURE OF WORK

This is specialized clerical work involving the review of permit application(s) and plan submittals to ensure they are complete and properly submitted, tracked, and issued in support of the administrative and clerical functions of the Community Development Department.

Incumbents in this classification are responsible for permit application and plan intake, processing and fee collection related to plan review, permitting and any other regulatory process within the Community Development Department. Work involves the reviewing of all plans and permit applications submitted in order to determine if they are properly completed and that all necessary documents are attached. Duties require use of tact and independent judgment in reviewing the permit request with property owners, attorneys, real estate agents, architects, engineers, contractors and similar individuals. Responsibilities include independent work decisions based on experience and knowledge of departmental operations. Difficult technical, policy, or procedural matters are referred to a superior for resolution. Under the supervision of an assigned Supervisor, work is reviewed through observation of operations, personal conferences, achievements of stated expectations and goals, and adherence to City and departmental practices and policies.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Provides superior customer service and conveys information to contractors, design professionals, homeowners, business owners, residents, and various other individuals concerning the status of their permits through various media types.
• Reviews permit applications, plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness and the minimum submission requirements and determines the correct permit type the applicant should apply for. This includes both hard copy and electronic submittals.
• Inputs, verifies, and updates) permit application data in the City's computer system.
• Identifies the appropriate review agencies (specific disciplines within the Building Division, Fire Department, Planning Division, Engineering Division, Landscaping and additional Departments or agencies) and routes plans for review to these agencies.
• Notifies appropriate parties involved in the plan review and permit application process of status throughout process, including but not limited to reviewers, applicants, and home owners.
• Verifies and accesses fees, creates invoices, and collects fees related to permitting within the Department.
• Processes approved plans for issuance and issues permitted plans once all required fees are collected and associated requirements are met.
• Schedules inspections and routes telephone calls regarding inspection time frames and questions.
• Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Educates customers in permitting procedures and explains actions required for permitting processing.
• Demonstrate a polite, helpful and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious and gender differences.
• Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, outside agencies, property owners, business owners, community groups and others.
• Participates in process improvements for the Department.
• Performs related work as required.

Requirements

EDUCATION

• Graduation from an accredited high school or possession of a GED equivalency diploma.

• PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE AND TRAINING

• Reasonable experience performing administrative duties, including customer service and public interaction.
• Experience providing administrative support or issuing permits in a construction, architecture, engineering environment or closely related field preferred.

NECESSARY SPECIAL QUALIFICATIONS

• Knowledge of Word and Excel required (Must pass Word/Excel pre-employment assessment)

PHYSICAL REQUIREMENTS

Physical:

• Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to thirty (30) pounds. Descending and climbing stairways and extended periods of sitting and standing o may be required

Work Environment:

• Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions

Sensory:

• The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the applicable ordinances, rules and regulations, which pertain to the issuance of permits and development process within the Department.
• Knowledge of departmental procedures in the receipt and recording of cash and non-cash payments.
• Knowledge of principles and methods of public record maintenance.
• Knowledge of fees pertaining to each type of permit.
• Knowledge of office practices, procedures and equipment.
• Considerable skills in the operation of computers, word processing, permitting software including electronic permitting, and PC applications.
• Ability to meet with the general public and contractors to explain the plan review and permitting process. Ability to ascertain the different types of permits and fees applicable to each construction project.
• Ability to establish and maintain effective working relations with employees within the Division, Department, and City, as well as external customers such as builders, contractors, property owners, representatives of commercial, industrial, and utility companies, and outside organizations with the goal of fostering positive employee relations and employee morale.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to effectively communicate and educate the general public in laymans terms.
• Ability to make decisions in accordance with procedures, laws and regulations and apply them to the job.
• Ability to maintain clerical records and prepare various reports according to City and departmental requirements.
• Ability to manage tasks effectively and meet deadlines; ability to manage multiple, high-priority assignments.
• Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups.
• Ability to withstand pressure of competing priorities and varied responsibilities and to work efficiently and effectively to develop win-win solutions.
• Ability to meet with the public, and explain processes tactfully and impartially, sometimes in a stressful or emotional situation.
• Ability to work in a fast-paced environment.

BENEFITS PACKAGE SUMMARY

GENERAL EMPLOYEE

HIRED ON OR AFTER 10/01/23

City-Paid Medical Benefits:

• Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
• Life Insurance: $30,000
• Accidental Death & Dismemberment (AD&D): $10,000
• Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:

• Employee Contribution = 8%
• Vesting = 10 Years
• Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service
• Average Final Compensation (AFC) = 3 best consecutive earning years
• Maximum Benefit = 80% of AFC, not to exceed $80,000.
• Normal Retirement = Age 62 and ten (10) years of creditable service
• Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age
• 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement
• Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum
• DROP Interest Rate = 4%, compounded annually

Longevity:

Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service Longevity Benefit*

10 Years 2.5%

15 Years 2.5%

20 Years 5.0%

• Longevity Benefit calculated on employee's base rate of pay

Paid Holidays:

Employees receive the following City-paid holidays:

• New Year's Day
• Martin Luther King Day
• Memorial Day
• Juneteenth
• 4th of July, Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Day

Annual Leave:

Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service Total Hours Accrued Annually

Up to and including first 60 months 96 hours/12 Days

Greater than 60 months through 120 months 136 hours/17 Days

Greater than 120 months through 204 months 176 hours/22 Days

Greater than 204 months 216 hours/27 Days

Annual Leave Cash Out:

Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:

Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.

Perfect Attendance:

For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.

Sick Leave:

Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.

Sick Leave Conversion:

After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement:

Qualifying City-paid Bereavement Leave as follows:

• In State = Up to 3 Days
• Out of State = Up to 5 Days

Tuition Reimbursement:

After one (1) year of full-time employment

• 100% reimbursement for a grade of A or B
• 50% reimbursement for a grade of C
• $250 books/lab reimbursement per semester

Credit Union:

We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351

Optional Voluntary Benefits (paid by the employee):

• Single or Family Dental Insurance Coverage
• Single or Family Vision Insurance Coverage
• Accident Advantage
• Life Insurance Coverage
• AD&D
• Short Term Disability
• Critical Care Protection
• Cancer Protection Assurance
• MissionSquare Retirement Compensation Programs

o 457 Deferred Compensation Plan

o 401(a) Governmental Purchase Plan: Newly hired

01

Please describe your highest level of education completed. PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

• No High School/GED
• High School/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

02

Please describe how many years of experience you possess in performing administrative duties, including customer service and public interaction.

• No Experience
• Inexperienced (Less than 6 months)
• Basic (6 months - 1 year)
• Reasonable (1 - 3 years)
• Considerable (4 - 6 years)
• Extensive (7 - 9 years)
• Broad (10+ years)

03

Are you proficient in Microsoft Word and Excel?

• Yes
• No

Required Question

Employer City of Sunrise

Address 10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351

Phone 954-838-4522

Website http://agency.governmentjobs.com/sunrisefl/default.cfm