Permanent Notary Closer

We are seeking a professional, client-focused Front-Facing Notary Closer to join our fast-paced title and settlement office. This role is responsible for coordinating and conducting residential and commercial real estate closings while delivering a high-quality customer experience from contract through closing. The ideal candidate will possess strong organizational abilities, excellent communication skills, professionalism, attention to detail, and the ability to effectively manage a high-volume transactional environment handling approximately 300–600 closings annually.

This position serves as one of the primary representatives of the company and plays a critical role in creating a professional, welcoming, and efficient closing experience for buyers, sellers, agents, lenders, attorneys, and referral partners.

Workload and scheduling expectations may vary based on transaction volume and seasonal business demands.

Essential Duties & Responsibilities

Client & Closing Experience

• Conduct residential and commercial real estate closings in a professional, accurate, and efficient manner.
• Deliver a positive and professional customer experience for all parties attending settlement.
• Review and explain closing documents clearly and confidently to buyers and sellers.
• Maintain a calm, courteous, and solution-oriented demeanor during time-sensitive or high-pressure transactions.
• Ensure clients feel informed, respected, and comfortable throughout the closing process.
• Develop and maintain professional relationships with agents, lenders, attorneys, and referral partners.

Notary & Compliance Responsibilities

• Properly notarize closing documents in accordance with applicable state laws and company procedures.
• Verify identities and ensure proper execution of all legal and financial documents.
• Maintain strict compliance with lender instructions, title underwriting requirements, RESPA regulations, privacy standards, and company policies.
• Assist in ensuring files are complete and properly executed prior to funding and recording.

Transaction Coordination

• Coordinate with processors, pre-closers, post-closing staff, lenders, and real estate professionals to ensure smooth transaction flow.
• Review settlement statements and closing packages for completeness and accuracy prior to scheduled closings.
• Manage multiple closings and deadlines while maintaining professionalism and accuracy.
• Handle scheduling adjustments, document revisions, and client concerns in a timely and professional manner.
• Assist with funding communication and post-closing follow-up as needed.

Office & Team Responsibilities

• Contribute positively to a professional and team-oriented office environment.
• Maintain organized electronic and physical transaction files.
• Assist with front-office professionalism and client hospitality standards.
• Participate in company training, compliance initiatives, and operational meetings.
• Represent the organization professionally both internally and externally.

Qualifications

Required Qualifications

• Active Notary Public commission or ability to obtain promptly upon hire.
• Minimum of 2 years of experience in title, escrow, mortgage, banking, legal, or real estate closing environments preferred.
• Strong communication, organizational, and interpersonal skills.
• Excellent customer service abilities and professional communication skills.
• Ability to multitask effectively in a fast-paced, high-volume environment.
• Strong attention to detail and time management skills.
• Proficiency with Microsoft Office and general office technology systems.
• Ability to maintain confidentiality and professionalism at all times.

Preferred Qualifications

• Experience handling high-volume residential real estate transactions.
• Knowledge of title and settlement software platforms, including Qualia or similar systems.
• Understanding of lender documents, settlement statements, title procedures, and compliance requirements.
• Experience interacting with real estate agents, lenders, attorneys, and consumers.

Desired Professional Characteristics

The ideal candidate will demonstrate:

• Professional and courteous client interaction skills.
• Strong verbal and written communication abilities.
• Dependability, organization, and accountability.
• The ability to remain composed and professional under pressure.
• A commitment to customer service and operational excellence.
• A positive and collaborative team-oriented attitude.

Performance Expectations

• Efficient management of approximately 300–600 annual closing transactions.
• Consistent delivery of a high-quality client experience.
• Adherence to company compliance, operational, and accuracy standards.
• Effective communication and teamwork with internal staff and external business partners.
• Positive contribution to office culture and operational success.

Work Environment

• Professional office environment within a busy title and settlement operation.
• Frequent interaction with clients, agents, lenders, attorneys, and business partners.
• Fast-paced setting with deadlines, scheduled appointments, and transactional coordination responsibilities.

Compensation & Benefits

• Competitive compensation based on experience and qualifications.
• Potential bonus opportunities based on performance and production metrics.
• Paid time off and holiday benefits.
• Professional development and continuing education opportunities.
• Supportive, team-oriented workplace culture with growth potential.