Director
of Patient Financial Services
The Director of Patient Financial Services, under direction of the
AVP of Finance, provides leadership, direction, and administrative oversight to
all hospital leadership for revenue cycle functions such as: Facility and Professional billing, Credentialing,
Accounts Receivable and collections process. Strives
for superior performance by consistently providing a product or service to
leadership and staff that is recognized as ultimately contributing to the
patient and family experience.
Recognizes and demonstrates understanding of patient and family centered
care.
PRIMARY
JOB RESPONSIBILITIES
1. Plans and
directs the activities of the Patient Financial Services Department and the
Professional billing services department.
2. Manages and directs
the credentialing area which includes physicians, APPs, practice locations,
Home Health, Hospice and the main hospital.
3. Creates and
implements policies and procedures to promote effective patient account
processes to ensure customer satisfaction and overall revenue cycle operational
effectiveness.
4. Responsible
for oversight of the billing processes for the organization
5. Evaluates and
ensures appropriate and compliant collections policies and procedures along
with Director of Pre-Services
6. Assists in
the managing of revenue cycle vendors to optimize the financial impact of the
facility.
7. Responsible
for determination of personnel requirements for Patient Financial Services.
8. Assesses,
identifies and defines areas of opportunity for reengineering processes to
improve the management of the entire revenue cycle and cash flow.
9. Provides
direction and oversight for the implementation of key internal controls and
procedures supporting the integrity of the revenue cycle and other business
operations.
10. Responsible
for assessing and implementing appropriate training programs to meet
organizational and customer expectations.
11. Develops and
provides, in conjunction with IT, adequate and accurate reporting tools for
monitoring and validating revenue cycle performance.
12. Responsible
to maintain Accounts receivable at appropriate levels for both hospital and
professional billings
13. Maintains a
close working relationship with the finance department of the hospital and the
facility and professional health information management departments.
14. Develops and
maintains strong interpersonal relationships with members of the Leadership
team
15. Works
independently and manages multiple projects simultaneously.
16. Demonstrates
knowledge of and supports hospital mission, vision, value statements,
standards, policies and procedures, operating instructions, confidentiality
statements, corporate compliance plan, customer service standards, and the code
of ethical behavior.
DEPARTMENTAL
AND ADDITIONAL JOB RESPONSIBILITIES
1. Leads/participates/represents
the department in internal organizational meetings and external meetings within
the medical industry.
2. Other duties
as assigned.
Memorial Healthcare has long-standing compensation programs which provide health care coverage, education and recreational benefits for employees. We recognize the need for our employees to balance their work and family lives. At Memorial Healthcare you will enjoy these and many other benefits: