Performance Improvement Consultant

The Performance Improvement Consultant(s) support the key functions of the Performance Improvement Office which is responsible for the deployment of the organization's strategic and operational plan and accelerating performance improvement and engagement at all levels of the organization. The team of consultants support the Executive Director to drive the implementation of large, cross-functional projects that impact the organizational strategy and performance. Functions as an internal consultant to the Senior Team and operational leaders. Consultants will specialize in the following areas: Measurement and Accountability; Leadership Development and Engagement; Business Development and Analysis; and Complex Project Management. This position requires strong ability to collaborate with individuals at all levels, ability to accurately assess organizational needs and proactively engages with key stakeholders using a strengths-based and solution-focused approach.

Essential Job Functions

• Leads and facilitates performance management projects identified in annual goal-setting process, specifically in the perioperative service line. Ensure adequate projects are in place to meet goals and appropriate resources are identified to support. Provides strong business acumen to ensure strategies are aligned with organizational culture and business objectives.
• Develops and maintains comprehensive business case development process to improve decision-making, performance, and implementation. Gathers and analyzes information and data to develop business case recommendations.
• Partners with executive and operational leaders to prioritize project opportunities, aggregates project lists driven by system and division needs, and acts as a change agent resource for the leaders.
• Maintains a 90-day planning process to deploy strategy, goals, and projects down to the front-line manager level. Facilitates and builds individual capability and fosters accountability for project completion.
• Aggregates performance measurement from local and system sources to drive learning and accountability. Completes data analysis and does direct process observation when needed. Links measurement of a project's performance to the organization wide scorecard.
• Serves as the project manager for complex unit-specific or system-wide projects with a high degree of customer service, communication, teamwork and timeliness.
• Develops and facilitates all aspects of a project or program; planning appropriately and communicating to key stakeholders in a proactive way; manages team dynamics while balancing resources/cost/time.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.