Per Diem Patient Care Coordinator

Per Diem Patient Care Coordinator at UnitedHealth GroupSkip to main contentThe UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.BlogsJob seeker resources Login Bookmarked jobs 0 Career areasLife hereJoin our talent communitySearch jobsClinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›BlogJob seeker resources Login Bookmarked jobs 0 Career areas Clinical PhysiciansAdvanced practice cliniciansPharmacyBehavioral healthNursingMedical codingClinical support Corporate and business operations Administrative supportConsultingFinance and business analyticsLegal and complianceMarketing and communicationsPeople teamProject management Customer and support services BillingClaimsCustomer ServiceData entryEarly careers Sales and account management Account managementSalesSales management Technology and data Artificial intelligenceArchitectureBusiness systems analysisData analyticsData engineeringData scienceNetwork infrastructureProduct management & developmentSecurity and riskSoftware engineering Life here U.S. Culture of BelongingEmployee BenefitsMilitary Fellowship Program Ireland & UK Culture of BelongingEmployee Benefits India Culture of BelongingEmployee Benefits Philippines Culture of BelongingEmployee BenefitsJoin our talent communityOpen search formKeyword or job numberLocationGoExplore remote jobsPursue your passion and potentialPer Diem Patient Care Coordinator Auburn Massachusetts Apply Internal apply Bookmark job Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content Caring. Connecting. Growing together.With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformance Per Diem Patient Care Coordinator Requisition number 2345584 Job category Healthcare Delivery Primary location Auburn MA Date posted 03172026 Overtime status Non-exempt Travel No Share this jobFacebookXLinkedInEmailOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.Optum is seeking aPer DiemPatient Care Coordinatorto join our growing Geriatrics team. At Optum we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doingyour lifes best work.This position performs a full range of administrative support services for the clinicsite including collection of co-payments scheduling of patients for medical procedures tests associated ancillary services and other related duties. Answers telephone calls for the department in the assigned department queue. Works with supervisor and other staff to meet metric expectations for phone service. Works to resolve patient complaints provides education on processes and department scheduling procedures to ensure the highest level of patientcustomer satisfaction.Schedule This is a per diem position with no set amount of hours to be worked each week. Must have open availability to work Monday - Friday 8am - 430pm EST or 830am - 5pm EST when called in to provide coverage.Location4 Brotherton Way Auburn MAPrimary ResponsibilitiesSupports a high volume of calls typically for a defined regiondept with back up support to a sister regiondept adhering to department productivity standards set forth by service lineScreens all incoming patient inquires through phone or potentially mychart to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the callAdheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supports the needs of our patientsInitiates request for forms letters medication renewals referrals prior authorizations and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processesDocuments details of each call in the patients electronic medical record using both service linedocumentation tools as well in addition to free text when appropriate to ensure coordination of careReviews and facilitates the updating of missing outdated information in the patient record with each call including demographics primary care physician selection and insuranceEffectively deescalates issues with upset patients and practicesUses advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisorParticipates in resolving operational difficulties and communicates with supervisor regarding department issues problems and opportunities for improvementDevelops and maintains effective and efficient communication with the patient interdisciplinary team department staff providers and other agenciesParticipates in problem solving activities focusing on productivity and qualityWorks with supervisors to ensure continuous improvement of the departmentAttends required team andor regional meetings to learn new workflows and stay connected with teams working in a remote environmentCustomer Service Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solvingAbility to remain calm in stressful situationsDecision Making Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importanceProblem Solving Ability to address problems that are varied requiring analysis or interpretation of the situation using direct observation knowledge and skills based on general precedents.Written Communications Ability to summarize and communicate moderately complex information in varied written formats to internal and external customersOral Communications Ability to comprehend and communicate complex verbal information to medical center staff patients families and external customersKnowledge Ability to demonstrate full working knowledge of standard work practices procedures and policies with the ability to use them in varied situationsTeamwork Ability to work collaboratively with interdisciplinary teams of consisting of remote and onsite staff to improve the operations of immediate work group by offering ideas identifying issues and respecting team membersComplies with health and safety requirements and with regulatory agenciesComplies with established departmental policies procedures and objectivesEnhances professional growth and development through educational programs seminars etcAttends a variety of meetings conferences and seminars as required or directedRegular reliable and predictable attendance is requiredPerforms other similar and related duties as required or directedYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide